Manager of Enforcement (Compliance)

Overview

Responsibilities

• Manage and oversee the enforcement of municipal bylaws to ensure public safety, uphold community standards, and enhance quality of life 


• Lead and supervise a team of approximately 24 enforcement officers, including directing daily operations and providing guidance 


• Review and resolve complex enforcement cases, ensuring consistent and effective application of bylaws 


• Develop and implement strategies to improve enforcement effectiveness and service delivery 


• Oversee adjudication processes, including fair hearings for individuals contesting fines, ensuring due process, transparency, and equitable outcomes 


• Review and approve noise exemption requests, balancing community needs with legislative requirements 


• Maintain and manage agreements with the Ministry of Transportation, ensuring compliance and alignment with provincial standards 


• Oversee parking system users and processes to ensure consistency, accountability, and regulatory compliance 


• Engage with residents, stakeholders, and City officials to address concerns, provide education, and support community-focused enforcement 


• Support continuous improvement of bylaws and enforcement practices to reflect evolving community needs 


• Oversees budgets and procurement by monitoring operating costs and fine revenues, purchasing vehicles, equipment, uniforms, and supplies, and administering service contracts. 


• Maintains equipment and technology by coordinating maintenance of vehicles and enforcement tools, ensuring compatibility with software and by-laws, troubleshooting hardware/software issues, and researching new technologies to improve enforcement. 


• Performs additional leadership duties 

Education

• 2 year degree or diploma in a specialized post-secondary program in a related field. 

Experience

• 4 or more years of related experience

Knowledge, Skills, and Abilities