Manager of Quality Assurance and Privacy Officer

At Your Support Services Network (YSSN), we believe in making a difference. As a non-profit charitable organization, we support individuals with mental health challenges, developmental disabilities, and complex needs—helping them build meaningful connections and live their best lives.

• Location: Aurora, Ontario L4G3S9 
  • must be within a commutable daily distance from the office and/or service area 
• Status: Contract, Full-Time
• Starting Hourly Rate: $45.48 / Hour
• Office Hours: Monday - Friday - 8:30 am - 4:30 pm, 35 Hours per week
• Office Expectations; Work in the office to provide team coverage, minimum once per week in addition to in-office meetings, trainings, and supervisions 
• Posting Closes: Tuesday, June 24 at 4:00 pm EST

The Quality Assurance & Privacy Officer at Your Support Services Network is responsible for ensuring high standards of service delivery through the auditing of program standards, identifying areas for quality improvement, and supporting continuous professional development around quality assurance.  In addition, this position serves as the organization’s Privacy Officer, overseeing compliance with all relevant privacy legislation, including Ontario’s Personal Health Information Protection Act (PHIPA). Key responsibilities include managing the organization’s Privacy Program, which encompasses the daily operations, development, implementation, and maintenance of privacy policies and procedures. This position will also monitor program compliance, investigate and track incidents and breaches, and ensure client rights are protected in accordance with current legislation.

• Bachelor’s degree in social work, Psychology, Public Health, Health Administration, or a related field (Master’s degree an asset).
• Experience;
  • Minimum 3–5 years of experience in quality assurance, clinical supervision, or program evaluation within a social services or healthcare setting.
  • Knowledge of privacy legislation in Ontario (e.g., PHIPA, PIPEDA).
  • Experience with audit tools, performance metrics, and quality improvement methodologies
  • Strong understanding of 988, crisis, DS/MH access and case mgmt. programs, client documentation, and ethical standards in social services.
  • Knowledgeable about accreditation practices
  • Project management is an asset
• Excellent interpersonal, communication, and analytical skills
• Ability to manage sensitive information with discretion and maintain confidentiality.
• Proficient with Microsoft Office Suite and electronic record-keeping systems.
• Ability to manage multiple or completing priorities and meet deadlines 

YSSN offers more than just a competitive compensation—we provide a supportive, inclusive, and flexible work environment where employees can thrive. From hybrid work options and professional development to wellness programs and a strong commitment to diversity, equity, inclusion, and belonging, we invest in our team’s growth and well-being.

Join one of Canada’s top non-profit employers of choice and be part of a team that values meaningful work, collaboration, and positive change.

Our Vision: A Meaningful Life for All – Relationships, Community, Well-Being
Our Mission: Communicate. Connect. Collaborate.

YSSN is an equal opportunity employer that welcomes applicants from diverse backgrounds and is committed to an accessible, respectful hiring process.