Manager of Shelter Operations

COMPASSIONATE• INNOVATIVE• COLLABORATIVE• STRATEGIC• SUPPORTIVE

OVERVIEW

A non-profit, charitable organization that delivers programs and services for women and their children and all those impacted by abuse and/or homelessness in southwestern Ontario. With a vision of gender equality and inclusion, the organization’s core values are communication, accountability, respect, and empowerment.

MISSION

The Manager of Shelter Operations is responsible for managing, coordinating, and supervising the provision of frontline services through a team of residential workers. The role ensures appropriate, high quality and timely responses are being delivered to individuals accessing the shelter’s services.

The Pod Group is partnering with this organization to place a passionate, enthusiastic, and determined individual to fulfill the role of the Manager of Shelter Operations.

PRIORTIES

Operations Management

• Provide leadership to all program staff and students while evaluating performance and providing continuous informal feedback and support.
• Oversee and coordinate the training, scheduling and coverage for staff and students in all areas of the residential program while assessing resourcing requirements, staffing needs and recruitment.
• Provide support and back-up for all agency operations including services that include shelter, wrap-around supports and system navigation.
• Provide on-call supervision on a rotation basis to respond to urgent events/staff 24/7.
• Manage all serious occurrence and incident reports in relation to the residential program.
• Ensure facilities are maintained in keeping with preventative maintenance programs, security system and emergencies procedures are up to date, and that staff are appropriately trained on these systems and procedures.
• Implement the administration of policies and procedures to ensure effective operations of the agency. Set measurable, realistic goals and objectives while anticipating potential problems and develop recommendations to resolve issues.

Strategic Leadership

• Partner and support the Executive Director to ensure the implementation of the Strategic Plan, with an emphasis on building capacity, capability, and service for all the women and children in support.
• Contribute to the development of long-term plans consistent with the Vision, Mission, and Values of the organization, considering the possibility of integrating resources and programs. 
• Oversee program purchases while operating within the prescribed annual budget.
• Contribute to the preparation and coordinate funding applications with the Finance Manager.
• Develop and implement organizational policies and procedures approved by the Executive Director, Board, legislation, regulations, and guidelines from funding Ministries.
• Develop, maintain, and oversee outcome tracking measurements across all programs and model a commitment to continuous improvement.
• Support and build strong community collaboratives and conduct case conferences, as necessary, with supporting community agencies.
• Other duties as assigned.

TALENTS & EXPERTISE

• Bachelor’s Degree and/or Master’s Degree in Social Work or other related field is considered an asset.
• Minimum of five (5) years of work experience in a community-based organization with knowledge of serving vulnerable and marginalized populations, including violence against women and children, homelessness, and housing sectors.
• Experience in managing and supporting a 24/7 residential support operation is preferred.
• Knowledge and experience working effectively in a unionized workplace and administration of a Collective Agreement.
• Knowledge of the Employment Standards Act, Occupational Health and Safety Act, as well as other related legislation.
• Continued commitment to ongoing education and professional development, keeping up with current trends and research in the Violence Against Women field.
• Familiarity with legislation and legal systems affecting victims of violence.  Knowledge of the Child and Family Services Act, the process of family court, and how to navigate the Social Services departments.
• Ability to model and promote expectations of teamwork, acting as a leader creating positive staff interaction, contributing to a positive team environment.
• Excellent communication, problem solving, and computer skills.

THE POD GROUP

The Pod Group (PG) is a creative consulting group that provides customized and innovative solutions to support our client’s growth and ultimate success while promoting the integration of equity, diversity, inclusion and belonging in creating culture and engagement.

We balance strategy and people to help community organizations make better use of their resources by focusing on building the competencies to promote people-centric organizations.

The Pod Group has great success in serving a number of community sectors, including health, social services, developmental, housing, mental health, and community health care.

We promote a unique approach while incorporating marketing and human resources as an integral component of strategy, mission, and vision. This focus aligns strategy with the development of a culture that embraces all stakeholders and a community spirit while ensuring an effective plan that meets the requirements of the organization.