Manager P&ED

Manager, Process & Experience Delivery (P&ED)

RBH, a Philip Morris International company, is seeking a Manager, P&ED to lead employee services, programs, governance, and partnerships across Canada. This role is responsible for delivering a seamless employee experience while ensuring operational excellence, compliance, and continuous improvement across People & Culture processes.

Key Responsibilities

• Lead and develop a high-performing P&ED team.


• Oversee pensions, benefits, wellbeing, health & safety, and employee programs.


• Drive improvements across the employee lifecycle.


• Ensure compliance with Canadian employment, payroll, benefits, and health & safety regulations.


• Manage relationships with vendors, consultants, brokers, and administrators.


• Partner with local, regional, and global stakeholders to enhance service delivery.


• Lead audits, reporting, governance activities, and budget management.


• Use employee feedback and data insights to improve programs and processes.

Qualifications

• Bachelor’s degree in HR, Business, Finance, Commerce, or related field.


• 5+ years of progressive HR Operations, HR Service Delivery, or People & Culture experience.


• Experience leading teams and cross-functional initiatives.


• Strong stakeholder management, communication, and problem-solving skills.


• Experience managing external vendors and service providers.


• Knowledge of Canadian payroll, pensions, benefits, employment compliance, and workplace health & safety preferred.


• Experience with process improvement, change management, and HR transformation initiatives.


• Bilingual English/French is an asset.

Key Competencies

• Leadership and coaching


• Operational excellence


• Employee experience focus


• Compliance and governance


• Project and change management


• Analytical thinking and decision-making


• Business acumen and relationship management

What We Offer

• Salary: CAD $126,888


• Flexible work options


• Health and wellness programs


• Exposure to global teams and transformation initiatives


• Inclusive, collaborative culture


• Professional development opportunities

This role is ideal for an experienced HR Operations leader with expertise in employee programs, governance, benefits, compliance, and service delivery within a complex or multinational environment.