Manager, Practice and Compliance Audits

About the Insurance Council

The Insurance Council of British Columbia is the regulatory organization that licenses and regulates the activities of over 50,000 life and general insurance agents, general insurance salespersons, insurance adjusters, and restricted insurance agents in British Columbia.

Why Work for the Insurance Council?

Work with a great team of people in a rewarding career that makes a difference. We are in a downtown location with plenty of amenities nearby. The Insurance Council has a friendly and collaborative environment with a team who is committed to protecting the public.

• We offer a comprehensive health and dental plan


• Work-life balance


• Hybrid work environment (work from office/residence in BC)


• Professional development


• Equitable employment opportunities
  
  

The Opportunity

The Manager, Practice and Compliance Audits leads the planning, delivery, and continuous improvement of the organization’s licensee audit function to ensure licensee compliance with regulatory and legislative requirements and best practices.

The role provides strategic and operational leadership, using audit insights to identify trends, inform decision-making, and support regulatory, policy, and educational improvements. The position works collaboratively across teams to advance coordinated regulatory outcomes and informs risk-based decision-making to protect the public interest.

Duties and Responsibilities

• Refine and oversee a risk-based audit framework that aligns with the current insurance environment and organizational priorities. Establish annual audit plans, including scope, methodology, and resource allocation.


• Oversee the review and management of licensee rule breaches, including escalation of matters requiring further investigation or Council consideration.

• Continuously evaluate and enhance audit processes, tools, and standards to reflect emerging risks and industry trends.


• Ensure audits align with practice guidance, licensing, enforcement functions.


• Oversee the end-to-end audit process, including planning, reporting, and follow-up.


• Review and approve audit findings, recommendations, and reports for quality and accuracy.


• Provide guidance on complex or high-risk audits, including interpretation of the Financial Institutions Act, Council Rules and Council’s Code of Conduct and other legislation as appropriate.


• Analyse trends and identify systemic risks, and compliance gaps through audit findings and data analysis.


• Escalate significant risks or non-compliance issues to senior leadership.


• Recommend regulatory, policy, education, and/or guidance changes based on audit insights.


• Ensure adherence to applicable legislation, regulatory frameworks, and internal policies.


• Act as a subject matter expert on practice audit matters for internal and external stakeholders.


• Engage with licensees to communicate audit expectations, findings, and corrective actions.


• Collaborate with Legal, Professional Conduct, Licensing, and Practice and Quality Assurance teams to ensure coordinated regulatory oversight and outcomes.


• Represent the organization in external forums, working groups, or industry engagements as required.


• Lead, coach, and develop a team to ensure high performance and professional growth.


• Manage the activities of direct reports or staff including establishing clear performance expectations, providing ongoing feedback, conducting performance evaluations, performance managing and termination if necessary.


• Build team capability in audit methodology and regulatory interpretation.


• Foster a culture of integrity, accountability, and continuous improvement.


• Prepare and present audit reports, dashboards, and insights to senior leadership and governance bodies.


• Track and report on audit outcomes, trends, and key performance indicators.


• Drive continuous improvement initiatives within the audit function.


• Ensure proper documentation, records management, and audit trail integrity.


• Lead strategic initiatives within areas of responsibility and participate in projects as required.


• Handle other duties as assigned.

Qualifications and Experience

• Minimum 7–10 years of progressive experience in the insurance, financial, or regulatory sector, including experience with audits, compliance, investigations, or quality assurance.


• Post‑secondary education in business administration, law, public administration, or a related field, or an equivalent combination of education and experience.


• Professional designations such as FCIP, CIP, CAIB, CLU, CFP, or similar are considered assets.


• Demonstrated experience leading teams or providing functional supervision.


• Experience in a regulatory or public‑sector environment is a strong asset.


• Experience managing complex or sensitive stakeholder issues and escalation matters.

Minimum to Midpoint Salary Range: $119,440 – $149,300 per annum.

The starting salary will be set based on the selected candidate’s relevant experience and education, internal pay equity within the salary band, current market conditions, and other applicable factors. In most cases, starting salaries fall below the midpoint of the range.