Manager, Program Services

The University Health Network, where “above all else the needs of patients come first”, encompasses Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, West Park Healthcare Centre and the Michener Institute of Education. The breadth of research, the complexity of the cases treated, and the magnitude of its educational enterprise has made UHN a national and international resource for patient care, research and education. With a long tradition of ground breaking firsts and a purpose of “Transforming lives and communities through excellence in care, discovery and learning”, the University Health Network (UHN), Canada’s largest research teaching hospital, brings together over 19,000 employees, more than 1,250 physicians, 8,000+ students, and many volunteers. UHN is a caring, creative place where amazing people are amazing the world.  

Union: Non-union

Number of vacancies:  1

Site: West Park Healthcare Centre

Department: Outpatient Rehabilitation & Allied Health

Reports to:  Director, Clinical Programs, Rehabilitation & Patient Flow

Hours: 37.5 hours per week

Shifts: Days

Status: Permanent, Full-Time

Closing Date: September 8, 2025

As the leader of the multidisciplinary allied health services and Outpatient Rehab Services, the principal responsibilities include:

• Provide administrative and clinical leadership to the Outpatient multidisciplinary team
• Collaborate with leadership to develop and implement effective care delivery models and mechanisms to ensure the seamless provision of multiple specific allied health services
• Manage multidisciplinary human resources to ensure the provision of patient care services to established standards of excellence across multiple programs
• Support the implementation of best practices, quality documentation and accountability models across allied health
• Develop, implement and manage short/long-term plans for the multidisciplinary team, in collaboration with the leadership team, that are aligned with organizational goals and strategies
• Facilitate the delivery of safe, high quality, patient-centred care to patients
• Perform financial management responsibilities
• Coordinate and be accountable for the day-to-day utilization of resources to achieve the service's goals
• Perform corporate management responsibilities which support and advance departmental goals

• At minimum, completion of a Bachelor's Degree in a regulated health profession or recognized equivalent required
• Completion of a recognized Masters Degree in Health Administration, Business or recognized equivalent required
• Greater than five (5) years of relevant experience in a clinical practice capacity
• Minimum of two (2) years’ experience in a supervisory capacity with rehabilitation staff required, including labour and employee relations experience
• Membership/certification from an RHPA College in Ontario
• Demonstrated effective change management and motivational skills
• Demonstrated empathy and compassion
• Has an understanding and commitment to interdisciplinary professional practice models
• Client service oriented, with the ability to effectively work with diversity; appreciates that people with different opinions, backgrounds and characteristics bring richness to the challenge or situation at hand
• Excellent organizational, interpersonal, and communication skills, along with effective negotiation skills
• Excellent critical thinking and solution-focused skills
• Strong decision making skills with the ability to form/defend independent judgment and to use good judgment in assessing challenging situations
• Ability to work effectively, demonstrate composure under pressure/stressful conditions and to meet multiple and competing deadlines
• Excellent computer skills, particularly with Microsoft Office and Outlook applications
• Maintains and protects patient confidentiality in accordance with UHN Confidentiality policy requirements
• Knowledge of applicable legislative, (i.e. Human Rights, Employment Standards Act, Occupational Health & Safety Act, etc.) UHN and/or departmental policies, procedures & protocols
• Knowledge of integrated health systems and resources
• Knowledge of professional and legislative provisions (e.g. Employment Standards Act, Substitutes Decisions Act, Social Contract Act, Human Rights legislation, etc.) which impact upon work performed

Why join UHN?

• In addition to working alongside a diverse team of some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. Eligibility to participate in a generous HOOPP Pension plan (https://hoopp.com/)
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

UHN is a respectful, caring, and inclusive workplace. We are committed to championing accessibility, diversity and equal opportunity. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known in advance.  Any information received related to an accommodation will be addressed confidentially.

University Health Network thanks all applicants, however, only those selected for an interview will be contacted.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates.  Please ensure you check your email regularly.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.