Manager, Quality Improvement and Policy Strategy, System & Quality Improvement, Permanent Full-Time

POSITION SUMMARY  

The Manager, Quality Improvement and Policy provides leadership for continuous quality improvement and the policy office at CHEO.  The manager is accountable for developing the frameworks, tools and supports  to support CHEO operational teams in operational problem solving, continuous improvement.  He or she will be responsible for leading a team of specialists and providing coaching and support as needed.   

MAIN RESPONSIBILITIES   

• Work with departmental leadership to develop a shared vision for operational effectiveness and efficiency in alignment with corporate goals for the Quality Improvement and Policy team.  

• Develop and implement CHEOWorks programming for CHEO, in partnership with Director, Medical Director and partner teams. 

• Develop tools and tactics  to promote and support Lean Quality Improvement at CHEO. 

• Oversee and execute a continuous quality improvement learning program for CHEO, grounded in Lean methodologies 

• Oversee the policy and medical directives processes for the hospital, including supporting individual team members involved in this work. 

• Act as a liaison and resource to departments and services within CHEO. 

• Plan, coordinate and effectively manage resources (e.g. financial, human, physical space, equipment and materials) in alignment with the Hospital’s strategic plan. 

• Contribute to continuous quality improvement of the department by identifying and evaluating new initiatives, developments, and trends. 

• Hire, coach, discipline, terminate direct reports as per corporate and HR policies and procedures, best practices, and collective agreements. Serve as a resource, coach, and sounding board to assist direct reports in their role. This includes coaching team members in quality improvement and project management deliverables. 

• Manage the costs and budgets associated with the programs and teams you oversee. 

• Perform work in accordance with the provisions of the Occupational Health and Safety Act and Regulations and all CHEO corporate/departmental policies and procedures related to Occupational Health and Safety. 

• Perform other related duties as . 

QUALIFICATIONS   

• Bachelor’s Degree (Essential)* 

• Master's degree (Preferred)         

• Lean Six Sigma Green Belt (Essential) 

• Lean Six Sigma Black Belt (Preferred) 

• Minimum five (5) years’ experience working in a hospital or clinical setting (Essential).        

• Minimum of five (5) years’ informally or formally leading teams or individuals (Essential). 

• Experience leading quality improvement initiatives (Essential) 

• Experience developing and managing budgets (Preferred).  

• Experience with hospital policy and procedure development (Preferred) 

• Experience developing and facilitating workshops or training (Preferred). 

• Experience in organizational wide change management (Preferred) 

• Strong knowledge of LEAN management principles and quality improvement (Essential) 

• High degree of interpersonal skills and proven ability to deal effectively with internal and external stakeholders.   (Essential)  

• Ability to effectively inspire, lead, manage, motivate and mentor teams. (Essential) 

• High degree of computer literacy and ability to use the MS Office suite of products. (Essential) 

• Understanding of legislative requirements of hospital policies (Essential) 

• Ability to communicate effectively and concisely, both orally and in writing (Essential) 

• Ability to deal effectively with difficult people and to handle difficult, stressful situations (Essential) 

• Criminal Record Check (Level 1)  (Essential) 

• Bilingualism (French/English)  (Preferred)