Manager, Quick Service

DESCRIPTION: As part of the Hospitality team, the Manager, Quick Service will operate under the Director, Quick Service and be a key player at Canada Life Centre as a leader of quick service operations. This leadership role requires a creative and insightful approach to problem-solving, excellent communication skills, and a strong commitment to providing a positive work environment for team members and exceptional guest experiences.

What to be excited for in this role:
• Leadership: Support the Director in cultivating a high standard of quick service operations.
• Event Execution: Ensure flawless execution of event operations, focusing on efficiency and guest experience.
• Systems Implementation: Apply and monitor systems to maintain a supportive work environment dedicated to quality, guest experience, and efficiency.
• Team Coordination: Lead and develop the casual quick service team, ensuring adherence to systems and fostering a culture of positivity and excellence.
• Operational Management: Assist in overseeing quick service operations, including inventory, procurement, vendor relations, team scheduling, and maintaining standards of cleanliness and compliance.
• Guest Engagement: Build relationships with guests to understand their needs and enhance their experience.
• Analysis: Support the analysis of operational data to inform improvements and manage the quick service budget, balancing profitability with exceptional guest experiences.
What we need from you:
• 3+ years of food service leadership experience in a fast-paced, high-volume hospitality environment.
• Understanding of food safety and liquor standards, along with relevant certifications.
• Ability to be adaptive and proactive in problem-solving.
• Flexibility in working events, including evenings, weekends, and holidays.
• Strong leadership skills, with experience in building high-performance teams that focus on positivity and collaboration.
• Proficiency in inventory management, staffing, point of sale systems.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook) and be adept at learning and adapting to new technologies and software as required.
• Excellent communication skills, both written and oral. Must be able to communicate effectively with dynamic personalities and stakeholders at all levels, and have a customer-focused, positive attitude.
• Demonstrated ability managing and prioritizing multiple projects and competing deadlines; ability to take direction and is self-motivated.
• The highest level of personal and professional integrity and ethics.
• Strong multitasking skills, and ability to navigate competing demands and managing multiple priorities.
• A natural inclination towards hospitality; an innate sense of empathy, a genuine desire to help others, and a knack for making individuals feel welcome.
• A deep-seated passion for serving people.
• Exceptional ability to work collaboratively, demonstrating reliability, adaptability, and a natural inclination towards positive team dynamics.
• Valid class five driver’s license and access to vehicle (as duties may require to be conducted at other venues).

75 Scurfield Boulevard, Unit 3
Winnipeg, Manitoba R3Y 1P6
Phone: (204) 957-7437
Toll Free: (800) 820-6832

The Government of Canada
The Manitoba Government