Manager, Valuation and Customer Relations

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Location: 

Richmond Hill, ON, CA

Type of Position:  Permanent ( Standard Req Only)

Number of Positions:  1

Salary Min:  $108,208.00

Salary Max:  $135,259.00

Do you want to be part of a team helping to strengthen every community across Ontario? Are you interested in seeing the importance of your work firsthand?

Become a Manager, Valuation and Customer Relations   with MPAC

The Municipal Property Assessment Corporation (MPAC) is made up of a team of experts who understand local communities and assess every property in Ontario. What we do provides the very foundation that municipalities use to base the property taxes needed to pay for the services we use every day. Learn more.

Equity, Diversity, Inclusion and Anti-Racism

MPAC is committed to Equity, Diversity, Inclusion and Anti-Racism. We are taking important steps towards ensuring that all voices are respected, valued and being heard. MPAC is dedicated to fostering an environment where employees can bring their full, unique and authentic selves and are inspired to do their best work.

Job Description

What makes you great for this role?
You are an excellent and service-oriented leader who can oversee the valuation of assigned properties within a designated geographic territory and the resolution of taxpayer concerns raised through enquiries, requests for information, requests for reconsideration and appeals.

We have:

• A team of highly skilled, dedicated, and collaborative staff
• Leadership that supports you 
• An enterprise that embraces change
• A work environment that has flexible work locations (including remote), hours of work and overall employee wellness support

You have: 

• Completion of a post-secondary education or an equivalent combination of education, training and experience
• At least 10 years of progressive experience in property valuation/appraisal
• Completion of a professional designation from one of the following recognized accrediting organizations: 
  o Appraisal Institute of Canada: Accredited Appraiser Canadian Institute (AACI)
  o International Association of Assessing Officers: Certified Assessment Evaluator (CAE) 
  o Institute of Municipal Assessors: Member of the IMA (MIMA) 
  o Royal Institution of Chartered Surveyors: Member of RICS (MRICS), Fellow of RICS (FRICS)
• Full spectrum leadership skills, necessary for leading and developing professional teams
• Advanced knowledge of property assessment terminology, valuation theory, appraisal procedures, and Assessment Act, Municipal Freedom of Information, and Protection of Privacy Act legislation
• Advanced understanding of market and economic factors that affect property values, with a full understanding of the three approaches to value (cost, income, direct comparison)
• Strong customer service focus to maximize business relationships
• Proven ability to coach, mentor and motivate teams
• Statistical analysis proficiency and familiarity of software programs such as SPSS, Word, Excel and PowerPoint
• A valid G or G2 Ontario Driver's License

What you will do: 

• Lead and oversee the valuation of assigned properties within a designated geographic territory
• Manage the valuation process for legislated reassessment activities (approach to value, mass appraisal models, land analysis, cap rate analysis and gross multiplier)
• Ensure high quality data through managing the process control functions
• Review and approve value adjustments prior to new valuation base year, taking into consideration; local real estate markets trends, previous appeal decisions, and location-specific circumstances
• Review detailed appraisal reports for contested property valuations
• Respond to taxpayers, municipal representatives and tax agents on questions regarding assessed values
• Identify and recommend improvements in data collection/quality and appraisal methodology through the analysis of complaints, requests for reconsideration and appeals
• Collect and analyze reports on productivity, quality and customer service to ensure benchmarks are met while addressing areas that do not meet these standards
• Support a best practices learning environment to allow successful management, coaching and mentoring of staff
• Identify unit operating budget requirements, monitor and forecast monthly allocations and develop plans to mitigate variances

Additional Information:

• Requisition ID: 2034
• Job Type: Non-Union Staff 

Ready to apply?

Please note, only applications submitted through the Applicant Tracking System will be accepted.
 
Successful candidates will be required to undergo a background verification with Mintz Global Screening. By applying to this job posting, you are providing your consent to MPAC to share your name, email address and phone number with Mintz, to conduct the criminal and driver abstract check and for Mintz to disclose the results to MPAC, should you be the successful incumbent.
 
MPAC is committed to fostering an inclusive, accessible environment where all employees and members of the public feel valued, respected and supported. We are dedicated to building a workforce that reflect the diversity of the public and communities we serve.
 
Persons with disability who need accommodation in the application process or those needing job postings in an alternative format may email their request to [email protected]. 
 
We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

Please note that MPAC prohibits employees from holding a current/valid real estate license and successful applicants must at least suspend their real estate licenses during their period of employment at MPAC as outlined in our Employee Code of Conduct.
 
Job advertisements for positions that have been designated bilingual will be posted in both English and French on our website. Positions that are not designated bilingual are not translated and are only posted in English on the English version of our website.