Manager Yard & Process Excellence

The Manager, Yard & Process Excellence leads the standardization and continuous improvement of yard and delivery operations across all locations. This role develops practical SOPs, improves workflows, defines performance measures, and partners cross-functionally to support consistent execution, safety, efficiency, and customer service. 

This role will require flexibility for travel to visit the sites, approximately 2 nights a week.

This position offers a competitive salary ($97-129,000/yr)

• Own the end-to-end SOP strategy and governance model for Yard Operations and Delivery Logistics; ensure SOPs are practical, adopted, and embedded in daily work.
• Define and standardize KPIs across all locations to eliminate variability and build the standard.
• Create the continuous improvement model and lead the cross-functional initiatives to reduce delays and improve the processes.
• Support rollout, training, adoption, and reinforcement of new processes across locations. Align Retail Operations, Fleet, Supply Chain, Safety, PRO, Retail Sales, and Continuous Improvement teams around shared operational priorities.
• Create a scalable operation model redesigning the workflow in terms of layout optimization and defining the equipment standards.
   

• Post-secondary education in Industrial Engineering, Operations, or Supply Chain.
• 8-12+ years of experience in logistics, yard operations, fleet, distribution, supply chain, or process improvement.
• Strong process mapping, workflow design, documentation, and data analysis skills.
• Ability to develop SOPs, job aids, dashboards, KPIs, and training materials.
• Strong communication, facilitation, influencing, and change management skills.
• Lean or Six Sigma Certification would be an asset.