Marina Operations Coordinator, Oak Bay Marine Group

We’re currently seeking a Marina Operations Coordinator to support day-to-day operations across our Marina and RV Resort businesses on southern Vancouver Island. This is a hands-on, multi-skilled frontline role focused on delivering exceptional guest experiences, supporting Marina and RV Resort operations in a safe and secure, best-in-class environment.

This role offers strong development opportunities for individuals interested in growing their careers in marina and resort operations, including progression toward leadership roles such as Marina Manager. Flexibility in assigned location and willingness to relocate within our businesses is key to supporting in this capacity.

Join the Oak Bay Marine Group team and help us connect people to the wonder of the ocean by creating unforgettable guest experiences in a spectacular waterfront setting.

The ideal candidate brings strong customer service experience and thrives in a fast-paced, outdoor, multi-operations environment. Experience in marina, hospitality, RV resort, or recreational operations is an asset. Reliable vehicle and a driver’s licence is required.

The Marina Operations Coordinator will bring a strong focus on delivering these key responsibilities:

• Delivers exceptional guest service across Marina and RV Resort operations, consistently demonstrating the “Yes I Can” service philosophy


• Set the pace and lead by working shoulder to shoulder with crew and management to assist in serving guests and to create and maintain a positive environment in support of the ‘Yes I Can’ philosophy

• Maximize moorage revenues by managing guest moorage and keeping waiting lists up to date


• Supervise the day-to-day tasks of a team of Attendants, including scheduling and work assignments, to ensure service standards are met and all work is completed in a safe and cost-efficient manner at all times

• Ensure the ongoing care and maintenance of the Marina property and facilities, and surrounding area is up to OBMG standards, ensuring an exceptional guest environment and a safe environment for crew

• Communicate effectively with all customers, crew, suppliers and vendors to ensure that their needs are dealt with in a friendly, professional manner, proudly representing OBMG at all times through every crew member


• Greet moorage customers and guests as they arrive and make them feel welcome, assisting with their requirements, processing of annual or nightly moorage fees, fuel, vessel docking/parking and departure, or other services as required

• Works collaboratively across teams to support daily operational flow and peak period coverage needs


• Access to a reliable vehicle is required to support travel between Marina and RV Resort locations as needed


• Operates in alignment with safety, environmental, and OBMG operational standards


• Steps into varied operational areas as needed to ensure smooth guest experience and service continuity

JOB REQUIREMENTS:

Education and Technical Skills:

• Post-secondary education or equivalent related experience in business, recreational or hospitality management, or project management is required.


• Pleasure Craft Operator’s Certificate (PCOC) required.


• Working knowledge of Microsoft Office Suite of Products.


• Occupational First Aid and CPR Level 1 or equivalent.


• Knowledge of boats and boating is desired.


• Awareness of environmental issues as they pertain to boating and marina operations.


• Basic cash handling and accounting skills an asset.

Experience:

• Experience providing exceptional customer service is required.


• Experience working in a marina, recreational or hospitality environment/facility an asset.


• Recent experience supervising a team of diverse crew members an asset.

We offer a number of incentives that make Oak Bay Marine Group an ideal place to work:

• Working in a spectacular marina setting with an amazing group of people


• Certified Respect in the Workplace culture


• Waterstone Canada’s Most Admired Corporate Cultures


• Career growth, learning & development opportunities


• Competitive compensation program


• Crew recognition program with great rewards


• Employee Health Spending Account


• Staff referral bonuses and fun crew events


• Discounts at other Oak Bay Marine Group locations