Medical Assistance in Dying (MAID) Coordinator

One of Canada's Best Diversity Employers and Greater Toronto's Top Employers for many consecutive years, William Osler Health System (Osler) provides a safe and supportive health care network to grow your career. Osler is nationally recognized for its commitment to patient safety and is Accredited with Exemplary Standing, the highest rating a Canadian hospital can receive. As a major Ontario hospital system, and home to some of the biggest specialty and emergency departments in the country, Osler serves the 1.3 million residents of Brampton, Etobicoke and surrounding communities. We are proud to offer you incredible exposure to best-in-class health care delivery and challenging hands-on opportunities to stay at the top of your game.

A hospital system built for and by the community, we continue to expand our services to meet the needs of a growing population, creating opportunities for increased hands-on skills development, cross-department training and promotional opportunities. Guided by our accomplished senior leadership team, together we are driving our vision of world-class health care inspired by our people and communities.

At Osler, we invest in careers that go beyond where health care professionals like you can achieve their goals and find deep personal and professional fulfillment. Join our team today!

Reporting to the Corporate Director of Acute Medicine, Critical Care, Respiratory Therapy, Transitions & MAiD.

The MAiD Coordinator will facilitate the implementation, operation, and evaluation of the MAiD service. The Coordinator utilizes his/her advanced level of communication skills in a manner that is sensitive and effectively supports and respects the patients' autonomy in decision-making. The Coordinator role will demonstrate professional competence, which includes meeting the standard of care, and acting in accordance with all relevant and applicable legal, professional and hospital standards.

The MAiD Coordinator will be responsible for triaging all WOHS MAiD referrals, fielding questions from patients and staff regarding all aspects of the MAiD process, coordinating and supporting all MAiD Clinical Teams and MAiD teaching/education as required. Cross-functional and/or other duties consistent with the job classification, as assigned or requested.

Accountabilities:

• Ensure that all patient inquiries are processed in a timely manner
• Identify gaps in supports for patients and family members and advocating for relevant resources
• Provides education to patients and to colleagues about MAiD
• Support safe and seamless patient transitions between settings
• Report incidents or near misses to appropriate management by using Datix
• Encourage and support patients and families to be actively involved in their health care, ensuring that they have a clear understanding of MAiD
• Communicating effectively, listening well and encouraging open exchange of information
• Contributing to the development, execution and evaluation of the MAiD Care Coordination program
• Collaborates with multiple internal and external partners
• Strategically building partnerships and networks to create results, connections, trust and shared meaning with individuals and groups including the MAiD Community of Practice
• Data collection and analysis

• Regulated Healthcare Professional
• Bachelor’s degree in nursing or a Masters of Social Work
• Minimum three to five (3-5) years related job experience working with patients who are engaging in advanced care planning and/or end of life decision making is preferred
• Demonstrated patient/family teaching and staff education
• Experience in public speaking and providing education to groups is an asset
• Demonstrated computer proficiency with Microsoft Office applications (Word, Excel, Outlook, and PowerPoint) as well as computer navigation and data input
• Demonstrated understanding and compliance with PHIPA and FIPPA
• Effective communication skills to establish and maintain a range of contacts with health professionals, service providers and organizations within the community
• Demonstrated excellent organizational, interpersonal and communication skills including ability to work well with community partners
• Strong collaboration skills to participate in projects and committees with colleagues
• Ability to deliver information effectively and interpret data clearly in a variety of settings including one-on-one with staff and in team meetings.
• Ability to deal constructively with a variety of contentious/difficult situations, and influence/persuade others to follow a recommended course of action
• Demonstrated ability to deal effectively with sensitive issues with families and staff
• Managing multiple priorities as circumstances and information change frequently
• Staying informed of new developments and emerging issues to ensure continued excellence in MAiD
• Ability to think critically and problem solve in highly complex scenarios
• Must demonstrate Osler Values of Respect, Excellence, Service, Compassion, Innovation and Collaboration

Hours: Currently days,  (subject to change in accordance with operational requirements)

Salary:

Minimum: $43.97/hour

Maximum: $56.77/hour

Internal application deadline: [September 19, 2025]

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Osler values inclusivity and diversity in the workplace. We welcome and encourage applicants from diverse backgrounds. We are committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act. If you require an accommodation at any stage of the recruitment process, please notify Human Resources at [email protected].

While we thank all applicants, only those selected for an interview will be contacted. Any information obtained during the course of recruitment will be used for employment recruitment purposes only, and not for any other purpose.