Medical Billing Specialist, DoctorCare

Who we are

At WELLSTAR, we are committed to reshaping Canadian healthcare by leveraging technology to address the administrative burdens that pull physicians away from their true calling—patient care. Our mission is to support providers and patients, shifting the emphasis back to quality, timeliness, and positive outcomes. With a comprehensive suite of technology solutions, we have successfully helped thousands of providers adopt and benefit from modern, interoperable technologies that improve patient outcomes and system efficiency.

Whether you are in research and development, administration, communications, operations leadership, or technology, joining us now is an opportunity to play a critical role in transforming how healthcare is managed and experienced in Canada. 

DoctorCare was acquired by WELLSTAR in 2020, and we now operate as part of Canada’s leading healthcare technology ecosystem, benefiting from the comprehensive resources and expertise of a company that serves over 40% of practitioners nationwide. 

The opportunity

Our solution, Practice Care by DoctorCare, helps doctors optimize their medical practices by providing actionable insights and automated billing, alleviating the need to understand complex patient enrollment and funding models so they can maximize their revenue potential every month. DoctorCare also offers management and consulting services to groups of physicians under the FHO patient enrolment model. 

Reporting to the Senior Manager, Operations Excellence, we are looking for a Medical Billing Specialist to join our Client Success team at DoctorCare. You will deliver outstanding service to physicians by supporting their medical billing management including submission and reconciliation of billing claims, resolving billing rejections received back from the ministry, and identifying opportunities to maximize revenue. This is an exciting opportunity to gain exposure to Canada’s healthcare system, develop in-demand professional skills, and be part of a mission-driven organization transforming physician billing support.

This is a full time, hybrid role working Tuesdays and Thursdays every week in our Toronto office.

What’s in it for you

Purpose. We are a mission-driven organization where everyone is focused on making a difference. You are energized by solving problems, simplifying complex processes, and ensuring doctors are paid accurately and on time. You will make a measurable impact on our healthcare system by delivering a high-value service to our client base. 

Exposure. You will gain hands-on experience with medical billing platforms, provincial health systems, and EMRs. You will build practical expertise in data entry, client support, and healthcare operations.

Career development. This is an exciting opportunity to be part of a growing portfolio of companies solving complex problems in healthcare with innovative technology and exceptional service. You will have direct, meaningful coaching from industry experts to develop your career, and take on new challenges within this business line or another area. 

How you will make an impact:

• Support billing operations. You will ensure the smooth delivery of DoctorCare’s Billing Care service by submitting, updating, and reconciling billing claims and resolving errors using EMRs and our proprietary billing platform. You will uphold billing accuracy and timeliness across all accounts.
• Uncover insights. You will analyze billing data to identify opportunities for revenue optimization and spot trends and recommend actionable improvements that help physicians maximize their earnings. You will support performance tracking by maintaining service delivery metrics, including KPIs and client satisfaction scores, and identifying areas for continuous improvement.
• Ensure compliance. You will assist clients in completing and submitting government forms accurately and on time, ensuring compliance with healthcare regulations and funding programmes. 
• Resolve and support.  You will liaise with the Ministry of Health to investigate and resolve billing inquiries and support clients in correcting rejected claims and addressing payment issues. You will respond to client inquiries via email and phone, providing accurate, timely, and professional customer service that maintains strong and trusted relationships.
• Drive innovation. You will capture client feedback and share insights with internal teams to help evolve our services, addressing emerging client needs and improving user experience. You will contribute to initiatives that enhance service efficiency by identifying and proposing process improvements and helping implement workflow enhancements.

What you bring:

• The health systems exposure. You may be coming from a medical clinic or you may be a recent grad with a healthcare or health sciences background. Either way, you have an understanding of the Canadian healthcare system and how it operates, and you are eager to deepen that expertise.
• The service mindset. You have previous experience in customer service and support. You take pride in delivering accurate, timely, and helpful support. You can quickly absorb new information, apply knowledge to unfamiliar situations, and solve problems independently.
• The technical foundation. You have strong data entry skills and are comfortable working with tools such as Microsoft Excel and Salesforce. You can pick up new systems quickly, including EMRs and medical billing platforms.
• The integrity. You are honest and dependable, and hold yourself to a high standard of professionalism. You do the right thing, even when no one is watching. You are open to feedback, reflective about your performance, and committed to continuous improvement. You are humble and always looking for ways to learn.
• The interpersonal skills. You have professional communication skills and can build trusting, collaborative relationships within and across teams. You are empathetic and can adapt your messaging to meet the needs of your audience.

What you can expect from our interview process:

• A virtual interview with a Talent Advisor to express your interest in the role and share your experience.
• A brief online skills assessment.
• An in-person interview with the Senior Manager, Operations Excellence, to discuss how your skills and experience align with the needs of the team and the clients. 

Compensation

The salary for this position is $50K.  The salary will be determined based on several factors, including the candidate’s experience, qualifications, skills, and the needs of the organization. At WELLSTAR, we are committed to fair and equitable compensation and aim to provide a competitive salary that reflects the value and expertise of the successful candidate.

Apply now.

Interested in applying but worried you don't have it all? At WELLSTAR, we know not everyone gains their experience following a traditional path. If you share our values, want to make a difference in healthcare technology solutions, and meet 70% of the qualifications, we encourage you to apply. Express your interest here.

WELLSTAR is committed to supporting a diverse, inclusive, and accessible workplace. We welcome and celebrate the diversity of applicants and team members across ability, race, gender identity, sexual orientation, and perspective. We strive to create an inclusive workplace where differences are celebrated and fuel our success. Accommodations are available upon request for candidates participating in all aspects of the selection process.

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