Member Service Supervisor

If you enjoy coaching and supporting staff and volunteers, to ensure that high quality service is provided too all members and visitors, this job might be for you! Strong organizational skills, exceptional time management, and effective problem-solving and conflict resolution abilities are essential.

If the following sounds like a good day at work, then this job might be for you!

• Coach, train and support Member Services staff members and volunteers


• Meet and/or exceed annual benchmarks set for new membership acquisition and other service standards


• Excellent communication skills; both written and verbal


• Organized and exceptional time management skills


• Effective problem solving and conflict resolution skills


• Ability to work within a busy customer centered environment; managing several tasks simultaneously


• Support and promote a culture of volunteerism and philanthropy

We’d love to hear with people with:

• Supervisory experience preferred


• Standard First Aid and CPR is an asset


• Proficient with the Microsoft Office suite of products

Competencies:

• Commitment to Mission, Vision and Values: Demonstrates and promotes a personal understanding of and appreciation for the mission, vision, and values of the YMCA of Southern Interior BC.


• Service Orientated: Deliberately identifies and creates opportunities to enhance each and every individual's YMCA experience. Creates action plans to resolve any service gap areas.


• Relationship Building and Collaboration: Builds positive interactions, listens attentively, and communicates effectively to create an open communication environment. Share information, best practices, and resources.

Position details:

• We have two full-time openings for this role; one at Kelowna Family Y and one at H2O Adventure + Fitness Centre


• Compensation: Starting wage of $22.97 per hour plus the YMCA of Southern Interior BC offers a competitive compensation package and benefits program including:
  
  
  
  • Paid vacation and sick days
  
  
  • Family responsibility days for family members
  
  
  • Extended health and dental
  
  
  • Membership to Y facilities for self and family
  
  
  • Annual Y pension of 5% (after 2 years)
  
  
  
  

The YMCA’s Commitment to Trust, Safety and Equality:

As part of a trusted charitable organization, you can expect to receive excellent services and safety training throughout your YMCA career. As the first step in your journey, you will be required to:

• Provide 3 references of a professional nature (Ex. employer, supervisor, colleague, teacher, coach, etc.)


• Provide a satisfactory Criminal Record Check Check/Vulnerable Sector Search issued no later than six (6) months preceding your start date. The YMCA will provide applicable instructions and paperwork.


• The YMCA of Southern Interior BC is an equity employer and encourages applications from all individuals who may contribute to the diversity of our workplace. This includes persons with diverse abilities, persons of color and ethnicity, Indigenous persons (First Nations, Metis, and Inuit), and people of all sexual orientations and genders.

Application deadline: February 13, 2026