Membership Sales & Administration

Why You’ll Love Working with Us
In addition to working with an amazing team in an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success, we offer:

• Paid Vacation Entitlements that increase with seniority (subject to eligibility)


• Competitive total compensation packages


• Group health and benefits plans (includes medical, dental, and prescription medication, subject to eligibility)


• Generous pension plans with employer matching


• Free YMCA HBB Health & Fitness Memberships


• Professional development opportunities including paid training and access to YMCA education scholarships and incentives


• Reduced rates for YMCA HBB Child Care, Camp, and Child & Youth programs (subject to eligibility)


• Employee and Family Assistance Program (EFAP)


• Opportunities for career advancement

Position Overview:
We believe that it is through the power of our amazing people that the #YSavesLives. By joining the Health, Fitness, Aquatics & Residence team, you will contribute to making our Y the best place to work.

This role of Membership Sales & Administration Associate will be responsible for branch administrative duties specific to Membership Growth Initiative (MGI), Accounts Receivable and managing program registration in collaboration with the Program Supervisors.

In addition, this position provides assistance and communication to members and prospective members in the areas of registration and general information. All positions will require availability to work a flexible schedule; required shifts include early mornings, evenings, weekends and some holidays. The successful incumbent will have responsibilities in facilitating personal financial assistance interviews and coordinating administrative functions related to the Membership Sales & Service area and the provision of excellent customer service to members, participants, staff and volunteers. This role will also be responsible for ensuring the sales and service culture of the branch. This role will primarily be responsible for the administration of Group Home Memberships, internal and external rentals, and supporting student partnerships.

This is a great opportunity for an individual with strong relationship-building and communication skills. The Membership Sales & Administration Associate will help foster a supportive team environment that will contribute to making the YMCA of Hamilton|Burlington|Brantford an outstanding place to work.

What You’ll Do:

• Play a key role at the information hub of the branch.


• Conduct Membership Growth Initiative (MGI) follow-up calls and emails while tracking and organizing work assignments for part-time membership staff.


• Responsible for assisting the Membership Manager with administration, booking, and billing of rentals in the branch.


• Assist the Membership Manager in the promotion and administration of Group Membership Sales and growth of future partnerships.


• Conducts Accounts Receivable (AR) follow up calls for NSFs, expired credit cards, account errors and corrects in the system to ensure proper financial processing and member service.


• Will be scheduled for Manager on Duty shifts, which includes taking the lead in all first aid/emergency situations and being the acting Manager for the branch.


• Conducts personal financial assistance interviews exercising sound judgement and confidentiality.


• Administrative responsibilities and support to the Membership Manager in ensuring the membership processes are followed to YMCA HBB standard.


• Play an essential front-line role in processing memberships, cancellations, Membership Agreement forms, and branch communication.


• Provide excellence in customer service at member point of access.

What You’ll Bring:

• Post-secondary education at the college level in Marketing, Office Administration, or related fields is preferable.


• 1 – 3 years’ experience in a customer service and sales environment.


• Computer skills – Word, Excel, Windows, basic internet skills.


• Excellent problem-solving skills with sound understanding of mathematics.


• Ability to take responsibility and a proven team player.


• Current Standard First-Aid & CPR-C and AED Certifications.

All offers of employment will be subject to the provision that the successful incumbent provides the YMCA of Hamilton|Burlington|Brantford with a current and satisfactory Police Records Check. Positions responsible for the direct supervision of children and/or vulnerable persons will be required, in addition to a Police Records Check, to provide a Vulnerable Sector Screening Report at the time of hire. Police Records Checks are reviewed on an individual basis, and the offence(s), if any, is considered in the decision-making process in relation to the requirement of working with children; therefore, not eliminating all candidates with a record from being offered a position.

Organizational Overview
As one of the largest charitable community service organizations in Canada, the YMCA of Hamilton|Burlington|Brantford responds to critical social needs in the community and works to provide solutions. By nurturing the potential of children, youth and adults, the YMCA HBB connects people to life-building opportunities, to each other and enhances their quality of life. We foster social responsibility and healthy living. The YMCA HBB works collectively with community partners that share the YMCA HBB's determination in strengthening the foundations of community for all people.

Inclusion, Diversity, Equality and Accessibility
The YMCA of Hamilton|Burlington|Brantford is committed to creating an inclusive, diverse, equitable and accessible environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or neurodiversity.  

We understand the social barriers preventing individuals from applying for open roles. We encourage those from the Indigenous, 2SLGBTQIA+, BIPOC, and Disabled communities to apply.

If you need any accommodation throughout the recruitment process, please do not hesitate to contact our People, Leadership and Culture Department (PLC) at [email protected].

Ready to Make a Difference?
This is your chance to play a critical role in shaping a thriving, inclusive workplace where employees feel supported and empowered. If you’re passionate about people and excited to lead impactful initiatives, we want to hear from you!