Membership Sales & Support Representative

Inspired HR is partnering with a confidential client to hire a Membership Sales & Support Representative based in Calgary, Alberta.

This is an exciting opportunity for a relationship-focused professional who enjoys building connections, coordinating engagement initiatives, supporting events, and contributing to a highly collaborative and purpose-driven organization.

The organization represents a respected and influential industry across Western Canada and is seeking someone who thrives in a dynamic, people-focused environment where communication, professionalism, and initiative are highly valued.

Why Join This Organization?

• Opportunity to work closely with executive leadership and industry stakeholders
• Exposure to industry events, networking initiatives, and strategic member engagement activities
• Collaborative and supportive team culture
• Meaningful work that directly impacts member relationships and industry growth
• Diverse responsibilities spanning communications, engagement, events, and outreach
• Strong opportunity for long-term professional growth and development

The Role

The Member & Industry Relations Coordinator plays an important role in supporting member outreach, onboarding, engagement, and retention initiatives. Acting as a key point of contact for members and prospective members, this individual will help deliver an exceptional member experience while supporting broader organizational growth and engagement strategies.

This role is ideal for someone who is proactive, polished, organized, and comfortable building relationships with a wide range of stakeholders.

Key Responsibilities

• Serve as a primary contact for member inquiries and engagement activities
• Deliver exceptional customer service through phone, email, and in-person interactions
• Coordinate member meetings, briefings, follow-ups, and engagement initiatives
• Support outreach campaigns to attract and onboard new members
• Build and maintain relationships with prospective and existing member organizations
• Maintain accurate CRM records and track engagement activities
• Monitor member satisfaction and engagement through ongoing communication and feedback
• Assist with reporting, dashboards, and engagement metrics for leadership
• Support event participation, sponsorship outreach, and networking initiatives
• Represent the organization at conferences, tradeshows, and industry events
• Collaborate with internal teams to ensure members receive timely updates and opportunities
• Assist with surveys, engagement analytics, and member retention strategies

• Bachelor’s degree in Communications, Marketing, Business Administration, Public Relations, or a related field
• 1–3 years of experience in stakeholder engagement, member services, communications, customer relations, business development, or event coordination
• Experience working with associations, non-profits, or industry organizations is considered an asset
• Strong communication and interpersonal skills with the ability to build rapport quickly
• Highly organized with strong multitasking and project coordination abilities
• Comfortable initiating outreach and engaging with senior stakeholders
• Experience using CRM systems and digital communication tools
• Professional, polished, and confident representing an organization publicly
• Ability to work independently while collaborating effectively within a team