Memory Living Manager

The Memory Living Manager will work collaboratively with the Health & Wellness Manager and the Regional Manager of Care in planning, managing, and leading all aspects of the Memory Living Neighbourhood, including directing the Memory Living team members and executing the Memory Living Program Standards. The Memory Living Manager is passionate about providing the highest quality of services to residents. They not only have the right skills and knowledge, they have the right attitude and are passionate about the role they play in providing/promoting a caring home environment for individuals with dementia or Alzheimer’s.

The Memory Living Manager’s role is “people intensive” with a substantial component of the job involving resident/family relations and team member relations and issues. The Manager is a “hands on” leader who also works alongside Neighborhood team members while creating a resident centered environment. They support the flexibility required to respond to the changing needs of residents and to providing opportunities for spontaneous activity.

Key Activities

Resident Relations:

• Builds relationships and interacting with the residents and their families more important than the task to be completed.


• Provides residents with a sense of routine and structure, while supporting the requirements for flexibility and spontaneity in responding to their changing needs.


• Effectively uses nursing process of assessing, planning, implementing, and evaluating as well as effective approach to dementia care intervention strategies to provide highly individualized care to the residents.


• Coordinates communications with the resident, family members and Neighborhood team.


• Completes required documentation/paperwork for admissions, discharges as well as on-going documentation as per Memory Living Program Standards


• Assists in the development of the person-centered life plan.


• Ensures residents enjoy daily activities that are structured and well organized.


• Participates in community outreach.

Leadership:

• Hires, trains, coaches, supervises and leads a quality team which is passionate and dedicated to working with individuals with Alzheimer’s.  Monitors and evaluates Neighborhood team member performance.


• Plans, organizes, develops, and leads the overall operation in the Memory Living Neighborhood.


• Partners with Life Enrichment to ensure a variety of appropriate activities are available throughout the day and evening and that Care Team are actively involved and engaged with activities.


• Designs, schedules, and facilitates the Memory Living Neighborhood program incorporating Life Skills and a variety of dementia appropriate activities; establishes a cooperative relationship with the local Alzheimer s Association chapter or other Alzheimer s advisory organization.


• Communicates professionally and effectively with Health & Wellness Manager, General Manager and Department Leads.


• Ensures all Memory Living staff have completed GPA training and annual renewals, staff orientation and annual training.


• Provides coaching, support, direction, and feedback for staff members as necessary.


• Promotes a positive, respective, and supportive environment for all residents, family members, visitors and team members.

Regulatory Compliance:

• Ensures Neighborhood team members perform duties in accordance with Chartwell policies and procedures, as well as government regulations, laws, and policies.


• Understands and follows are health and safety policies and procedures and works safely to reduce the risk of injury to self or Neighborhood team members.


• Ensures identified safety issues are addressed in a timely manner.


• Maintains confidentiality of resident’s personal information.

Experience:

• Minimum two (2) years of related experience in a health care setting.


• Minimum two (2) years’ Experience with residents with Alzheimer’s disease and other dementias in a residential setting is required.


• Minimum two (2) year previous management experience preferred.


• Registered Practical Nurse. Must possess a current certificate of competence with the College of Nurses of Ontario.


•  A Degree such as gerontology, therapeutic recreation, or related field with a minimum of three years of management and direct supervision experience preferred.


• Completion of a specialized behavioral education certification program an asset (GPA, P.I.E.C.E.S, Montessori methods).

Skills & Abilities:

• A warm personality with demonstrated empathy and understanding of the needs of individuals with dementia or Alzheimer’s Disease.


• Ability to work independently as well as part of a team.


• Strong Group Facilitation Skills – ability to bring together the necessary tools, information, and resources to enable the team to get the job done.


• Competent Training Skills – ability to develop the capacity of the team.


• Results Guardian/Customer Service Excellence – Understands who our customers are and is driven to achieve a “very satisfied” customer experience. Ensures Neighborhood practices/processes are followed by all team members, identifies opportunities for improvement and modifies as required.


• Communication Skills – Understands the big picture and is able to effectively translate/communicate the current business environment to the Neighborhood team. Effectively communicates with team and family members using tact and empathy.


• Ability to respond to emergency situations (as per Chartwell policies and procedures).


• Proficient in Microsoft Office with a working knowledge of Word, Excel, and Power Point programs.