Migrant Support Outreach Worker

Position Summary:

We are seeking a dynamic, community-focused individual to support the implementation of a multi-sectoral outreach program for migrant workers in the Central Okanagan. This role is responsible for leading outreach and relationship-building efforts with migrant workers, providing direct support to participants in accessing social, legal, and public services, and facilitating workshops and community engagement initiatives. The position plays a key role in reducing barriers, building trust, and enhancing access to supports for individuals who may otherwise face challenges navigating systems. Working in close collaboration with the Legal Navigator and broader Immigrant Services team, this role also contributes to data collection, evaluation, and continuous program improvement.

Reporting Structure:

Reports to Manager of BC Settlement Services & Projects

Prime Functions:

Facilitating and delivering effective Migrant Support Outreach services:

• Host information booths in public settings where migrant workers (participants) visit, to introduce the program and relevant supports available to them


• Organize group forums and networking events to assess participants’ immediate needs and collect feedback from them as needed


• Liaise with health care workers, legal support staff and other resources that participants otherwise have difficulty accessing


• With the consent of individual participants, act as both interpreter and system navigator and accompany the participant as needed to access services from government officials, inspectors and employers on issues regarding housing, health and safety, workplace and other needs


• Coordinate transportation, translation/interpretation and any other practical supports that can help eliminate barriers to participants’ accessing services or amenities that they may require


• Conduct home and site visits to build trust and consistent communication with the participants and the employers


• Develop and facilitate workshops on relevant topics e.g. Health & Wellbeing, Life Skills such as grocery shopping, use of technology (e-mail, on-line payments, access to on-line resources, filling forms), Workers’ Rights and Responsibilities, English conversation practice and other topics as identified by the participants


• Organize social and cultural networking events for participants and the community members to promote relationship and trust building, and peer mentoring within our communities

Participating as a proactive member of the Immigrant Services team:

• Work closely with the Legal Navigator for participants to access support for their legal needs or issues


• Liaise with community agencies to ensure participants’ access to required services and resources


• Participate in team meetings and professional development/training opportunities


• Have regular communication with research team members (UBCO)

Monitoring, documenting and maintaining accurate participant data:

• Coordinate regular meetings with community stakeholders and migrant workers, as part of the project’s advisory council


• Help with collection and analyses of evaluation data, particularly related to the outreach activities


• Assist with development and distribution of relevant information and resources to participants, in consultation with the project team


• Generate and submit monthly activity reports to the Immigrant Services Manager


• Ensure that all participant files are complete and maintained in a confidential manner


• Perform other related duties as required

Qualifications:

• Post-secondary education in a relevant field and/ or equivalent experience


• Knowledge and experience in community development, recreation or outreach programs


• Ability to access and utilize community resources and referrals to agencies, including professional and specialized services for at-risk or marginalized populations


• Track-record providing accompaniment and referral services for historically (or currently) marginalized populations is preferred


• Excellent interpersonal, cross-cultural, written and verbal communication skills


• Language and cultural proficiency in Spanish


• Working knowledge of computer applications (word processing, spreadsheets, internet searches and data analysis)


• Demonstrated ability to work both independently and within a team environment


• Ability to set boundaries and self-care (e.g. knowing the boundaries – financial, personal, medical, legal, conflict of interest, confidentiality, etc.)

 Benefits:

• 3 weeks vacation


• Paid sick leave


• Group benefits include extended health, dental, and paramedical


• Health spending account


• Pension contribution

Additional Information:

Please note that this position is temporary and will end on September 2026

Application Process:

KCR Community Resources is committed to fostering a diverse, inclusive, and equitable workplace. We encourage applications from individuals of all backgrounds and lived experiences. We are committed to providing accessible and inclusive recruitment processes. Accommodations are available upon request at all stages of the hiring process. If you require support, please contact People and Culture at 250-763-8008.

About KCR Community Resources:

KCR is a not-for-profit agency that fosters diversity, collaboration, and resourcefulness by tailoring services to meet the needs of individuals, families, and the broader community. We are committed to creating a community where people are supported in leading healthy, meaningful, and fulfilling lives. Our work is grounded in inclusion and relationships built on mutual trust and respect. We value diverse perspectives, recognize each other’s contributions, and strive to create a safe, welcoming, and supportive workplace where collaboration and people’s strengths are at the center of our work.