Job Description

Company Profile

Position Summary

Nature of the Work

Is This Position a Fit For You?

• Are someone who enjoys the challenge and seeks creative solutions.
• Are committed to client success.
• Are skilled at translating business requirements from clients into technical requirements.
• Possess the ability to effectively convey technical information to stakeholders in a non-technical manner.
• Understand traditional IT infrastructure and have a passion for improving and modernizing.
• Take ownership of your work and demonstrate a strong commitment to follow through on your tasks.
• Are skilled at building rapport and enjoy supporting partnerships.
• Are looking for the opportunity to grow. This is the place for you.

What You’ll Do Here

• Provide IT support and technical solutions to a broad range of clients.
• Conduct readiness assessments in client environments and provide input on next steps and phases of work to be conducted.
• Provide training and guidance to clients within the Microsoft modern work ecosystem in adherence to internal and Microsoft best practices.
• Plan and execute SharePoint, OneDrive, Teams, and Exchange Online implementation or migration projects ensuring compliance with organizational retention and compliance requirements and best practices.
• Technical Lead on projects from initial assessment, design, planning, through to implementation and handover.
• Work with your Project Manager to build an accurate project task list and schedule.
• Work with your Project Manager to ensure timely project updates, roadblock, issues, schedule changes, and risks are communicated, as required.
• Troubleshoot user issues as they pertain to Microsoft modern workplace technologies.
• Troubleshoot core on-premises/hybrid Microsoft services:
  • Active Directory
  • Azure AD Connect
  • Certificate Services
  • DHCP/DNS
  • Group Policy
  • Microsoft Endpoint Configuration Manager (Formerly SCCM)
• Prioritize multiple project and deliverables to plan your time effectively.
• Ensure accurate and effective documentation and assist with development and continuous improvement of existing best practices and governance in relation to Microsoft modern workplace technologies.
• Learn and obtain certifications for new technologies.

Qualifications/Expertise

• 10+ years’ relevant work experience.
• Proven experience with Microsoft Modern Workplace technologies (SharePoint, OneDrive, Teams, Azure Active Directory/Microsoft Entra ID, Exchange Online and Intune)

• Proven experience with SharePoint/OneDrive migration projects using 3^rd party migration tools.
• Excellent PowerShell scripting and Microsoft Graph skills

• Strong experience with SharePoint, OneDrive for Business and Teams administration.
• Strong understanding of the project delivery process, as it relates to technical requirements, task dependency and implementation.
• Working knowledge of SAML-based federation for cloud-based applications.
• Working knowledge of Azure Active Directory/Microsoft Entra ID and synchronization mechanisms.
• Working knowledge of Microsoft Conditional Access policies.
• Nice to have experience: Teams Voice implementation, new setup, or number porting.
• Nice to have experience: Intune configuration, administration, and implementation.
• Nice to have experience: Microsoft Endpoint Configuration Manager implementation, upgrades, packaging, and troubleshooting.
• Nice to have experience: Azure Virtual Desktop and Remote Desktop Services deployment and troubleshooting.
• Nice to have experience: Power Automate or Power Platform development.

Certifications (achieved or willing to work toward)

• AZ-104: Microsoft Certified: Azure Administrator Associate.
• AZ-140: Microsoft Certified: Azure Virtual Desktop Specialty.
• MS-700: Microsoft 365 Certified: Teams Administrator Associate.
• Microsoft Adoption Service Specialist Assessment (18810)
• Microsoft Teams Calling Technical Assessment (18818)
• Microsoft Teams Meetings and Meeting Rooms Technical Assessment (18819)
• SC-400: Microsoft Certified: Information Protection Administrator Associate.
• PL-200: Microsoft Certified: Power Platform Functional Consultant Associate.
• Continuing education and training a must.

Accountabilities, Tasks and Duties

• Ability to communicate effectively in a remote work environment.

• Ability to work with a range of technical staff and cross-functional teams to develop joint solutions.
• Communicate in an open, helpful manner and build relationships across the organization.
• Demonstrate commitment and alignment with the company’s mission, values, and behaviors.

• Develop strong and lasting client relationships.

• Foster a collaborative work environment and culture.
• Provide leadership and assistance to colleagues.
• Take personal accountability and ownership of a solution or obstacle.

• Understand the client’s business needs to provide excellent service levels.

• Other administrative duties as required, such as the timely completion of expense reports and timesheets.

Requirements

• Must be legally permitted to work within Canada.
• Hold a valid Driver’s License and vehicle.
• Are proficient in business English (written/verbal) communication
• Ability to travel occasionally for business purposes.

Compensation

IX Solutions is pleased to offer remote work opportunities for our employees, however we do require employees to reside in Alberta or British Columbia, Canada.