Mortgage Administrator - Collections

Would you like to be proud of where you work and the products you sell?  How about enjoying coming to work every day while being well compensated for your performance? 

If you answered “Yes” to the above, then consider joining Canada’s most innovative company in the mortgage industry!

At True North Mortgage we put the customer experience first!  We do this by offering the best rates on full-featured mortgage products exclusive to True North Mortgage.  We took this to the next level by starting our own CMHC approved lender in 2016 called THINK Financial!

Your Role:

We are growing fast and our team is looking for a Mortgage Administrator – Collections & Legal to help us manage and maintain the daily administration of mortgage accounts, with a focus on collections, legal proceedings, and closures. This position is full-time.

There are many paths to success... We give you the freedom to use the tools and a style that works best for you. Just as we customize solutions for our clients, we provide our Collections Administrators with the tools they need to promptly and effectively support our clients—especially during complex or sensitive stages of the mortgage lifecycle.

The ideal candidate is smart, detail-oriented, client-focused, and keen to be a part of something great!

Must Haves:

• Experience working in mortgage servicing, particularly in collections, legal, or foreclosure/closure processes


• Familiarity with mortgage enforcement, including power of sale, foreclosure, and legal correspondence


• Ability to effectively maintain strong relationships with THINK Financial clients while managing delinquent or at-risk accounts


• Comfortable working in a fast-paced environment and staying current with regulatory and procedural changes


• Fluent written and verbal communication in English; French is a bonus!


• History of delivering an extraordinary experience with a focus on results—even in challenging situations


• Strong decision-making skills and the ability to convey solutions clearly and confidently


• Proven ability to handle difficult conversations with empathy and professionalism


• Experience with tools such as e-faxing, DocuSign, MS Office (Word, Excel, Outlook), and Slack


• Post-secondary education preferred


• Familiarity with collections software or accounts receivable platforms is advantageous

The Work:

• Maintain and promote the company’s mortgage products and services throughout the collections and legal process


• Respond to and process client requests quickly and accurately, including payment arrangements, legal notices, and discharge requests


• Provide accurate, valid, and complete information by following company guidelines and compliance regulations


• Develop and maintain a thorough working knowledge of all company products, services, and legal procedures


• Handle customer issues/concerns with tact and urgency; provide appropriate solutions and follow up to ensure resolution


• Keep detailed records of customer interactions, legal documents, and account updates


• Liaise with legal counsel, external partners, and internal teams to ensure timely and compliant file management


• Perform other administrative tasks as needed

The True North Advantage:

• In-House financing – this is where we really shine! THINK Financial, (THINKFinancial.ca) our own lender, has the lowest rates in the country which will allow you to compete in the most competitive market.


• Private Lending - THINK Financial also offers private lending when your clients cannot qualify via the traditional route.

What we Offer:

• Diverse work environment


• Team events! We want you to be fully integrated into the True North team. We will hold regular team events so you can create new relationships and let loose and have a good time! Work hard, play hard!


• Modern lounge outfitted with table tennis (ping pong for those of us less serious about the sport) and a games room


• Rapidly growing organization


• Professional team with a shared perception of how things are done

Time and time again we hear from our new recruits how happy they are with their decision to join True North Mortgage, so if you think you have the right combination of skills, experience and personality then please apply now!

This position is based in Calgary, AB therefore only local candidates will be considered