MX Content Specialist (Remote in Portugal)

Company : Otonomee

Job Type : Full Time

Remote / Work from Home

Number of Applicants

000+

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Job Description - MX Content Specialist (Remote in Portugal)

We’re looking for an MX (Member/Customer Experience) Content Specialist, Enterprise to help craft and maintain support content that serves our Oura for Business audience — including wellness partners, client admins, and retailers.

In this role, you’ll focus on crafting clear, helpful, and brand-aligned content that empowers OURA’s business customers to navigate Oura tools, services, and products with confidence. You’ll work closely with our client to make sure content stays accurate, relevant, and easy to use.

This is a permanent work from home position based in Portugal.

WHAT YOU'LL BE DOING

Create and maintain content for the Oura for Business Help Center, focused on the needs of enterprise users (partners, client admins, and retailers)
Translate complex workflows into clear, concise, and actionable articles that support a consistent partner experience
Ensure all content meets brand, style, legal, and compliance guidelines
Gather feedback from internal teams (Support, Ops, Legal, etc.) to update and improve content
Identify gaps or inefficiencies in current content and proactively recommend improvements
Audit and refresh existing content to keep it accurate and relevant over time
Implement AI-driven recommendations to help clients discover the right content quickly and efficiently
Stay informed on product changes and partner feedback to keep documentation up to date
Conduct light competitor research to inform voice, structure, and overall strategy

ABOUT YOU: 

2–4+ years of experience writing knowledge base, help center, or technical support content — ideally in a CX or B2B environment
Strong writing and editing skills, with a knack for turning complex topics into content that’s easy to follow
Experience working with content management systems like Zendesk, WordPress, or similar
A process-minded writer who cares about clarity, consistency, and structure
Comfortable collaborating with cross-functional teams to gather insights and feedback
Familiarity with the needs of enterprise or partner audiences a plus

WHAT YOU GET IN RETURN:

Fully Remote work based in Portugal
Health insurance
Flexible benefits
A competitive salary
Equipment provided
Home office allowance
Internet Allowance (20 Euros per month)
Meal Allowance (7.63 Euros daily)
Online Gym and Wellbeing Studio
The opportunity for professional growth
Fun company events and team outings
Autonomy and Responsibility

OUR RECRUITMENT PROCESS

30 min Teams interview with the Recruitment Team
Language test if applicable to the role
45 min Teams interview with the Hiring Team

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