National Release Manager

Mandate:  
Reporting to the Senior Manager, National Release Operations the National Release Manager is responsible for overseeing after-hours release operations to ensure timely and compliant customs processing.  

Responsibilities: 

• Monitoring dashboards and branch queues, resolving customs rejects, distributing workload with specific focus on driving customs teams to meet service standards 

• Conducting secondary audits on regulated shipments 

• Managing urgent release requests 

• Monitoring and communicating system outages 

• Ensuring accurate transmission of entries under hard-stop conditions 

• Acting as the main point of contact for shipment-specific issues, triages carrier and client inquiries, escalating concerns to management when required. 

Requirements: 

• Minimum 5 years of experience in the Customs Brokerage industry  

• College Diploma in International Transportation & Customs or related field is preferred  

• Experience with staff management is considered an asset 

• Strong knowledge of Canadian customs regulations & trade processes and programs  

• CCS, CTCS, LCB designations are preferred  

• Experience in CargoWise One system, or related brokerage systems is considered an asset  

• Proficiency in MS Office  

What You Offer: 

• Ability to work independently (drive and self-starter/self-managed) and in a team environment  

• Excellent interpersonal skills and capability of motivating your team to ensure successful mandate completion 

• Excellent oral and written communication skills  

• Exceptional customer service skills  

• Extremely detail-oriented and organized   

What We Offer: 

• Equal opportunity employer    

• Competitive compensation   

• Comprehensive Benefits package, including fitness reimbursement program(s)  

• Education Reimbursement Program   

• Balance between work and home life