Network & Telecom Analyst II

You are a hands-on infrastructure professional with deep technical expertise across network and telecommunications technologies, combined with a strong service-oriented mindset. You thrive in global environments, confidently engage with stakeholders up to General Manager level, and act as an escalation point for complex and critical issues. You bring a balanced approach that blends technical execution, problem-solving, and collaboration. You are driven to continuously improve reliability, performance, and customer experience, while maintaining strong security controls and cost discipline. In this role you will: Network, Telecom \u0026 Cloud Services Support core network, cloud, and hybrid environments to ensure high availability, security, and resilience Design and implement backup, redundancy, and disaster recovery solutions Bachelor\u0027s degree or diploma in Computer Science, Information Technology, or a related field CompTIA Network+ Cisco CCNA / CCNP Minimum 5 years of experience in network engineering, telecommunications, or infrastructure roles within enterprise environments Proven experience supporting large, complex network and telecom environments, with exposure to industrial, mining, resources, or large\u2011scale manufacturing environments preferred Strong hands-on experience with enterprise routing, switching, wireless technologies, and hybrid connectivity (SD\u2011WAN, MPLS) Experience supporting network security technologies, including firewalls, VPNs, IDS/IPS, and cybersecurity best practices Exposure to Cisco networking technologies (certifications not required) and non\u2011Cisco firewall platforms such as Check Point Experience with VoIP and unified communications solutions Exposure to cloud and hybrid infrastructure environments, including Microsoft Azure, Microsoft platforms, and Google Cloud Demonstrated ability to lead and troubleshoot complex technical incidents, manage infrastructure changes, and support business\u2011critical initiatives Comfortable working onsite and in the field, supporting operational and production environments Proven experience managing third\u2011party vendors, telecom providers, and managed service partners, ensuring performance, accountability, and SLA adherence Strong technical expertise in network and telecom infrastructure Solid understanding of cybersecurity principles and enterprise security controls Experience supporting cloud and hybrid network architecture Strong incident, problem, and change management capabilities Knowledge of ITIL processes, service management, and infrastructure observability Ability to analyze performance, troubleshoot root causes, and drive continuous improvement Strong communication skills, with the ability to engage effectively across technical and non\u2011technical stakeholders Comfortable working in a global, 24x7 operational environment Organized, proactive, and customer\u2011focused approach to service delivery Fluency in English; Portuguese is an asset Ensure services consistently meet SLAs through proactive performance and capacity monitoring Deliver accurate service, incident, and KPI reporting Ensure adherence to ITIL practices, security standards, and compliance requirements