Network Infrastructure and Operations Analyst

The Role

You will ensure the stability and integrity of all corporate and operations deployed data, voice, video and wireless network services to our corporate and operations customers. In addition, be a part of the installation, monitoring, maintenance, support, and optimization of all network hardware, software, and communication links. You will also work with internal teams and external customers to analyze and resolve network hardware and software problems in a timely accurate fashion and provide user training and documentation where required.

The Team

The Network Infrastructure and Operations team provides a full range of network, infrastructure and application support to both corporate and operations drilling customers located worldwide. Our efforts ensure highly available infrastructure and communications, allowing our customers to operate efficiently, effectively and securely.

Essential Duties and Responsibilities

• Key contributor to a team responsible for design, management and maintenance of all Pason corporate and rig network infrastructure as well as a large-scale LEO and LTE wireless network.


• Provide support for all network Infrastructure and Operations, including but not limited to bandwidth management systems and packet analysis tools


• Capable of liaising and coordinating with national communications carriers to manage and operate our communications services to our customers.


• Participate in cross-functional teams to advise, collaborate, and deploy next-gen future network and operations products.


• Lead product proof of concepts with our product management team


• Work with our field staff to deploy and evaluate customer field trials.


• Manage systems administration in a Linux and Windows environment


• Follow change control procedures and communicate network changes internally and with IT leadership. 


• Document problems, procedures, and activities associated with communications hardware, providing proven resolutions


• Be part of a 24/7 on call rotation with a team to support our customers.

Knowledge Skills and Abilities

• Experience working with the following systems: Windows, Cisco Network and Voice systems, Linux, AppLogic and Fortinet products


• Experience working with the following networking concepts and technologies: Switches, Routers, Hubs, Servers, Cables, Racks, Firewalls, LAN, WAN, TCP/IP, DNS, UDP, Latency, VoIP, QoS, EIGRP, BGP, OSPF, DMVPN, NHRP, PPP, MPLS, TSL & SSL and IPV4 & IPV6.


• Intermediate knowledge in network design (Servers, Firewalls, Protocols, Topologies), TCP/IP protocol suite, ARP, routing, subnetting, Ethernet switching, spanning-tree, network security, VLAN’s, QoS, OSI model and Linux firewalls, DNS, SMTP, and TCP/IP, EIGRP, BGP4.


• Working knowledge of RF fundamentals such as gain, reflection, refraction, attenuation, EIRP and SNR


• Working knowledge of LEO satellite systems, service provision, and operation. 


• A proven ability to work within and lead teams in a constructive, cooperative and respectful manner


• Confident, independent and self-motivated, with very good problem-solving skills


• Must have the ability to communicate (with internal and external customers) via phone, email, and in person; fluent verbal and written English communication

Hybrid Work Environment

This position allows an employee to work in a hybrid environment where a portion of their role is in the office and the other portion remote.

 Pre-employment Conditions

• Completion of a satisfactory Criminal Record Check

Experience

• Certifications: CCNA or CCNP


• Three or more years’ experience operating and working with a customer and corporate facing network


• Experience with satellite and terrestrial wireless solutions including IoT experience


• Degree or Diploma in a technology related field, or equivalent years of applicable technical experience. 


• Experience working in an on-call rotation

Education

• Bachelors IT Or related


• Bachelors Computer Science or related


• Bachelors Eng- Electrical/Computer or related


• Or equivalent years of applicable technical experience