Night Auditor

Basecamp Property Management Ltd is a rapidly growing boutique chain of hotels and real estate developments based in Canmore, Banff, Lake Louise, Kananaskis, Revelstoke, Golden, and with many more on the way. We are a young and energetic team driven by our values and providing our guests with an exceptional experience in a home away from home. We are continuously expanding to better serve the resort communities of the Rocky Mountains.

Why Work for Us?

• Quarterly gratuity program!
• Employee rates at all Basecamp Properties!
• Family and Friends discounts.
• There is room for advancement in our growing company.
• We have a friendly atmosphere.
• We believe in working hard and having fun!

Position Overview

We require a Full Time Night Auditor who will assist guests with their overnight requests and balance accounts from the day shift for our Revelstoke Properties. The Night Auditor will check in guests arriving at night, handle guest requests and take reservations.

The Night Auditor will promote a positive image of Basecamp Property Management Ltd, and must be pleasant, friendly, and able to address problems or special requests.

Wage : $18.00-$19.00 per hour

Shifts : Full-time Permanent, 8-hours

Key Responsibilities

• Respond to all forms of guest queries regarding current and future bookings through telephone, email and in person.
• Respond to guest inquiries, concerns and complaints and emergencies.
• Reconcile all accounts in a timely manner.
• Manage the property’s booking management system, ensuring that bookings are carried out in the most efficient manner for housekeeping services, property revenue potential and guest satisfaction.
• Address issues brought forward by current or past guests and resolving them in a manner that provides the best outcome for both the guest and the property.
• Practice safe work habits, including bending and lifting appropriately to avoid injury, reporting hazards, appropriate use of cleaning chemicals and working to minimize tripping hazards.
• Report any damages or repairs to the correct department.
• Maintain cleanliness and organization of work areas such as front desk, property entryways, common areas, etc.
• Always greet guests ina friendlyandprofessionalmanneraccordingtoBasecamp Property Management Ltd standards .
• Complywiththe Basecamp Property Management Ltd Policies, Procedures and Code of Ethics.
• Monitor properties at night to ensure security and quiet hour compliance.
• Uniformandpersonal appearancearekeptcleanandprofessionalandareinaccordance with Basecamp Property Management Ltd standards.
  
  

Skills and Experience

• Demonstrate organizational skills and strong attention to detail.
• Able to work well independently with little supervision.
• Ability to work under pressure in a fast-paced environment.
• Take initiative in solving problems.
• Promote positive relationships in communication and cooperation with all coworkers and guests.
• Must be proficient with the use of computers and telephones, including the use of Property Management Systems.
• Ability to monitor and communicate with guests at multiple properties

At Basecamp Resorts, we are dedicated to building a workplace that values diversity and ensures equal opportunities for all. We are committed to fostering diversity and inclusion and celebrate differences. If you require accommodations during the hiring process, please contact Gabrielle at [email protected] to discuss your needs confidentially.