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This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Observability Architect - REMOTE. In this role, you will serve as a crucial technical advocate for our clients, leading the design and implementation of complex observability solutions tailored to modern infrastructures. Your expertise will help ensure long-term customer success by embedding our technology into mission-critical systems. You'll collaborate closely with clients, engineers, and internal teams to drive engagement and facilitate best practices. This position offers the opportunity to influence customer outcomes significantly in a high-growth environment, all while working remotely.
Accountabilities
- Serve as the primary technical point of contact for a portfolio of customers.
- Design the observability maturity journey of clients and guide them on that path.
- Provide expert-level troubleshooting to enhance product adoption.
- Conduct regular technical reviews to ensure client success and satisfaction.
- Advise clients on best practices for leveraging technology to meet business goals.
- Develop and execute technical roadmaps in collaboration with clients.
- Identify opportunities for optimizing costs and expanding the use of solutions.
- Drive adoption of product suite within customer portfolios to maximize value.
- Articulate customer needs and advocate for feature requests internally.
- Conduct training sessions and create technical documentation for clients.
Requirements
- Located in Canada, ideally in Toronto.
- Bachelor’s degree in Computer Science, IT, Math, or equivalent experience.
- 5+ years of experience in technical support, account management, or similar roles.
- Strong understanding of observability solutions, with knowledge of Grafana, Prometheus, and Loki considered a plus.
- Proven ability to manage multiple projects and clients simultaneously.
- Excellent problem-solving and analytical skills.
- Outstanding communication and interpersonal skills.
- Familiarity with relevant tools (CRM, ticketing systems, programming languages).
- Willingness to travel as needed (up to 25%).
- Ability to identify and offer timely solutions to meet customer needs.
Benefits
- 100% Remote with a global culture.
- High-growth environment with meaningful work.
- Transparent communication and open decision-making.
- Autonomy to innovate and produce high-quality work.
- Career growth pathways available.
- 30 days of annual leave, including specified shutdown days.
- Restricted Stock Units (RSUs) available for team members.
- In-person onboarding to help new hires acclimate.
Why Apply Through Jobgether?
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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