Office Manager

This is a 20-month contract role from approximately August 2026 until April 2028.
The salary range for this role is $70,000 to $75,000.
Reason for Posting: Existing Vacancy

Responsibilities & Activities

RESIDENT FINANCE/BILLING EXCELLENCE 

• Manage resident accommodation billing, rate updates, ancillary service charges, refunds, deposits, and account reconciliations.


• Administer rate reduction applications and communicate with residents, families, and substitute decision-makers regarding financial processes and requirements.


• Maintain accurate resident financial records and business files in compliance with legislative and organizational requirements.


• Coordinate with external agencies, auditors, banking institutions, and government organizations regarding resident accounts and financial matters.


• Support admissions, discharges, leaves of absence, and resident record management through PointClickCare (PCC) and ERRISA systems.


• Prepare financial reports, account aging analyses, annual accommodation statements, and support year-end audits.
  

OPERATIONAL EXCELLENCE

• Manage collections and accounts in arrears in collaboration with organizational leadership.


• Supervise and support reception staff, including scheduling, workload management, and performance monitoring.


• Provide reception coverage as required to ensure continuous front-line service delivery.
  

CUSTOMER SERVICE

• Serve as a key liaison between residents, families, visitors, and the leadership team regarding financial and administrative matters.


• Participate in resident admissions and orientation processes, providing information on financial programs, policies, and available services.


• Respond promptly and professionally to inquiries and concerns while promoting a positive resident and family experience.


• Communicate information regarding accounting services, tax-related documentation, and resident financial resources.

We believe in and support our diverse workforce, understanding fostering an inclusive work environment is a key part of successful growth. We welcome people of diverse backgrounds, experiences and perspectives. We are an equal-opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process.