Number of Applicants
:000+
Headquartered in North York, ON, with employees in Canada, the US, China, and India, NewAge is an industry-leading manufacturer and distributor of premium home improvement solutions.
Our products are sold through major online retailers such as Lowes, The Home Depot, Costco, Amazon, and Wayfair as well as our own e-commerce site. But what makes us unique is that we provide a truly cohesive customer experience, from free expert assistance designing and planning new spaces to delivery and professional installation.
Our collaborative, inclusive team atmosphere nurtures personal growth, career advancement and job satisfaction, as evidenced by our certification as a Great Place to Work in Canada.
With tremendous pride, we continue to receive a growing number of industry accolades including over 75 unique product patents, awards for our team of expert designers, prominent ranking on the Profit 500 list of Canada’s fastest growing companies, and the naming of our founders to the Top 40 under 40 in Canada by BNN Bloomberg.
As our journey to becoming the preferred choice for premium home improvement solutions continues, we are adding ambitious, driven, passionate members to our team who are inspired to be their best and ready to make a difference.
NewAge is looking for an Online Customer Feedback Specialist who will be responsible for monitoring feedback shared by customers in affiliated and non-affiliated online spaces, including but not limited to, ecommerce websites where our products are sold, online review websites, social media platforms, etc. and to engage with those customers to create a positive brand experience. This person will gather and analyze customer feedback, resolve outstanding concerns, collate data on trends / patterns affecting the customer experience, and work with cross-functional teams throughout the organization to address issues for specific cases, and to implement improvements to common challenges. This role will also involve spending time developing and maintaining a comprehensive suite of reports, sharing insights, and determining actionable improvements to meet overall business objectives. In addition, this role requires agility and flexibility to react quickly as direction or requirements change and to ensure continuity and thoroughness in activities in the event of a shift in direction.
If you’re intrigued by job profile described above, we invite you to apply with your resume and cover letter illustrating how you would be an ideal fit with our team. We thank all interested candidates for applying and will contact those who qualify for an interview. No phone calls please. Offers of employment are contingent on the successful completion of a thorough background check.
NewAge Products is an equal opportunity employer, committed to inclusion and diversity. We provide employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require any accommodation.
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