Open Jobs Store Director

At Sephora Canada, we’re passionate about finding and sharing beauty in the world. Our constant innovation, our ability to see and lead trends, and our focus on providing an outstanding customer experience make us the most-loved beauty community and top of mind for every Canadian. We find beauty in our communities, in our differences, our experiences, and in the spirit of our employees.

Job ID: 281658
Store Name/Number: BC-Kitsilano (1688)
Address: 2235 4th Ave W., Vancouver, BC V6K 1N9, Canada (CA)
Full Time/Part Time: Full Time
Position Type: Regular
Vacancy Status: This position is for an existing, open vacancy

As the next Store Director at Sephora, you will oversee and manage your store's overall client service experience, people development, sales, productivity, merchandising, operations, and human resource functions. Our Store directors ensure adherence to Sephora's concepts and culture, ensuring maximum profitability and compliance with Sephora’s objectives and policies. Reporting to the District Managers, the Store Director’s direct reports can include our Talent & Business Operations Manager, Client Experience Manager, and Beauty Services Manager.

What you’ll be doing as a Store Director at Sephora –

Store Budget & Business Results.

• Forecast sales and payroll with your District Manager to drive store results.


• Monitor daily, weekly, and monthly sales results and communicate with staff members.


• Achieve store’s sales plans and operating profits while maintaining expenses. While managing and measuring the effectiveness of business strategies, adjusting when needed.


• Develop strategies to grow business, leveraging the customer loyalty program, events, product knowledge, and services.

Human Resources.

• Maintain optimum store staffing levels to deliver an exceptional client experience while adhering to budgetary goals.


• Recruit, interview, and hire for all positions according to business needs.


• Train, coach, delegate to supervise, and motivate department Managers and Leads to develop their leadership and business skills.


• Ensure a coaching culture is present, including timely acknowledgment of successes and feedback on opportunities, both through day-to-day coaching and quarterly development meetings.

Merchandising and Operations.

• Conduct inventories, maintain updated inventory records, and communicate inventory issues/concerns to key stakeholders.


• When necessary, make strategic and innovative merchandising decisions by Sephora’s concepts to grow the business.

We’d love to hear from you if –      

• You have 5+ years of senior management experience in the beauty, retail, or customer service industry.


• You have a proven track record of coaching a high-performing team and have a passion for training, development, and education.


• You have previous experience recruiting, staffing, and hiring across all store positions, including leadership.


• You are effective in time management, problem-solving, and verbal and written communication.


• Have experience in Windows, Word, and Excel.


• You have no difficulty maintaining composure and possess strong managerial courage to have tough conversations when needed.


• You have strong business acumen, the ability to analyze sales trends and react appropriately, and a proven track record of meeting or achieving targets or KPIs.


• You love to learn and grow, always finding new ways to level up, whether that’s through formal schooling or education through professional experience.

We know that when reading job descriptions, sometimes you can check every box, and sometimes you feel so close to what a company is looking for but are missing 1 or 2 criteria. At Sephora, we like to be outside the box, so if you feel that you might be missing a few of the requirements but have transferable experience within your career journey- we encourage you to apply!

Location, Availability, and Physical Requirements-

• This role requires on-site work at the location specified in the job posting location/ address.


• This role requires availability, including evenings, weekends, and holidays


• Our stores are fragrance-filled environments where team members will be required to bend and stretch to stock shelves and lift and carry up to 50 pounds.
  
  

Sephora’s Total Rewards-

• The Compensation. Sephora's philosophy for pay is to offer competitive market rates and consider factors like market location, internal equity, job scope, and responsibility. Additionally, we assess the skills and experience required to be successful in the role.


• The Perks. Enjoy the product discounts, gratis & exclusive brand events. Think you’ve tried it all? Just wait until you work at Sephora!


• The Benefits. This role is eligible to participate in Sephora's extended health benefits and life insurance program, subject to full-time employment. We offer a range of benefits that can be tailored to an employee’s individual needs, in addition to paid time off so that you can rest and recharge.

The Education & Development. We heavily invest in training to build your personalized career plan and encourage internal mobility across Canada so you can achieve your professional goals. Sephora employees also have access to the LVMH job board and additional LVHM programs.

#INDNSO

The compensation ranges between CAD$ - CAD$. In addition, you may be eligible for performance-based bonus opportunities, a competitive benefits program, and robust learning and development initiatives aimed at promoting employee support and recognition. The final pay offered will depend on various factors, including but not limited to the actual qualifications and experience of the individual, and any additional non-discriminatory, legitimate business factors relevant to the position and/or location. 
 
Sephora Canada is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions. 
 
As part of our commitment to transparency and efficiency, we would like to inform you that we utilize Artificial Intelligence (AI) technologies in our recruitment process to assist in the initial screening and evaluation of applications.