Operations and Performance Measurement Specialist, Knowledge Institute on Child and Youth Mental Hea

Compensation Pay Range:

Job Description:

Please Note: If you are a current CHEO employee with access to Workday, please apply to this posting via the Workday application as an internal applicant using the Jobs Hub.
 

Ottawa is built on un-ceded Algonquin Anishinaabe territory. The peoples of the Algonquin Anishinabek Nation have lived on this territory for millennia and we honour them and this land. Their culture and presence have nurtured and continue to nurture this land. CHEO also honours all First Nations, Inuit and Métis peoples and their valuable past and present contributions to this land.

CHEO is one of the few stand-alone, global leaders in pediatric health and is home to more than 6,500 staff, clinicians, scientists and researchers, as well as volunteers – all of whom work together to help children and youth achieve their best lives. Within its own walls and through partnerships with community providers, CHEO has transformed from a 20th century acute care hospital into a 21st century integrated child and youth health system.

Ranked in the top 1% of Canadian hospitals for the digitization of its clinical infrastructure, CHEO combines excellence in clinical care, research, and education to advance seamless care that’s provided where, when, and how it is needed. CHEO’s Research Institute is dedicated to world-class clinical, translational, and basic science research covering a wide range of children’s health concerns. CHEO has been named Canada’s best health-care employer by Forbes in 2024, 2025 and 2026 and is ranked second among Canadian hospitals on its list of Canada’s Best Employers for multiple consecutive years. For the 14th consecutive year in a row, the editors of Canada's Top 100 Employers has recognized CHEO as a top employer in the National Capital Region. Every year CHEO helps more than 500,000 children and youth from Eastern Ontario, western Quebec, Nunavut and Northern Ontario.
 

POSITION SUMMARY

The operations and performance measurement specialist supports the manager, quality and performance with the development and implementation of the Knowledge Institute’s operational plans and leads the planning, monitoring and reporting of operational activities.

The specialist also leads the Knowledge Institute’s evaluation and performance measurement activities, such as continuously refining the Knowledge Institute’s performance measurement framework [e.g. selection of key performance indicators (KPIs), data collection, data analysis, reporting], supporting staff with evaluation planning and outcome measurement at the programmatic level and championing evaluation processes at all levels of the organization to inform organizational and strategic decision-making.
 

MAIN RESPONSIBILITIES

• Supports the development of the Knowledge Institute’s annual operational plan
• Leads the Knowledge Institute’s project planning activities
• Builds the Knowledge Institute’s operational plan and KPIs in Microsoft Lists and/or other databases or systems
• Works with colleagues to continuously improve MS Lists and other project management/client relationship management tools
• Guides leadership to monitor operational targets and deliverables on an ongoing basis to ensure planned deliverables are achieved or to promote course changes, as needed
• Supports the development of key evidence-informed processes and tools to support the leadership team in strategic thinking and decision making, as directed
• Continually enhances the Knowledge Institute’s performance measurement framework (including key performance indicators) and organizational logic model to measure organizational impact
• Conducts ongoing research to ensure the Knowledge Institute’s performance measurement framework is leading in its field; suggesting enhancements when and where appropriate
• Coordinates data collection and quality assurance processes to ensure performance measurement data is being collected and tracked accurately
• Uses performance measurement data to report on key performance indicators, quarterly and annually; occasionally reports directly to the Knowledge Institute’s advisory councils.
• Drafts the Knowledge Institute’s quarterly performance reports and develops/supports other reports, that are submitted to the Knowledge Institute’s advisory councils and funder
• Works with the Knowledge Institute’s various teams in the development of evaluation plans and process/outcome measurement tools
• Provides direct coaching and consultation to Knowledge Institute staff on evaluation and performance measurement (i.e. feedback loops, reflective practice, evidence-based decision-making)
• Oversees the development and management of data collection tools in Survey Monkey
• Supports the implementation of the Knowledge Institute’s learning organization model by participating in related committees/working groups
• Supports the Knowledge Institute’s quality improvement efforts including leading regular huddles and the development of associated tools
• Provides additional support to the leadership team, as needed
   

QUALIFICATIONS

• Master’s degree in a social science field, health planning or administration (Essential)
• Demonstrated skills and experience in evaluation, performance measurement and continuous quality improvement (Essential)
• Demonstrated skills in project management and project coordination (Essential)
• Demonstrated ability to show initiative and critical-thinking skills (Essential)
• Demonstrated ability to work in a multi-disciplinary environment (Essential)
• Solid understanding of adult learning principles (Preferred)
• Superior ability to communicate effectively and concisely (oral and written) (Essential)
• Proven time management skills (Essential)
• Experience with computer software and technology (e.g. Office 365, SPSS, NVIVO) (Preferred)
• Criminal Record Check (CRC) (Essential)
• Bilingualism (English and French) (Preferred)
   

*Equivalent combinations of relevant experience, formal training, and demonstrated performance may be considered.
 

Timeline may be extended or shortened based on operational needs.
 

*Please note you will be represented by the Ontario Public Service Employees Union (OPSEU). Please note that this position will be based out of Ottawa. Please note that location may be subject to change at any time at the discretion of the employer. All OPSEU members shall be granted an interview upon passing the pre-screening.  Pre-screening might include testing.
 

Effective March 29, 2021, CHEO will conduct a more comprehensive pre-screening and evaluation process.  This process may include more varied and multidimensional testing such as a written test, practical exam, or other assessment. All candidates who meet the essential and preferred qualifications may be tested.
 

Bilingualism (French/English) will be validated by a language proficiency assessment conducted by a third party provider. Candidates will be required to meet the minimum linguistic profile prior to the date of hire.    
 

Should you require accommodation during any phase in the recruitment process, please contact Human Resources at [email protected]. All information received in relation to accommodation will be kept confidential and will be handled in compliance with the Accessibility for Ontarians with Disabilities Act.

Please note you will be represented by the Ontario Public Service Employees Union (OPSEU).

CHEO values diversity and is an equal opportunity employer. We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process and welcome interest from all qualified applicants.

Should you require accommodation during any phase in the recruitment process, please contact Human Resources at [email protected]. All information received in relation to accommodation will be kept confidential and will be handled in compliance with the Accessibility for Ontarians with Disabilities Act.

We thank all those who apply, however, only those to be interviewed will be contacted.