Operations Centre Supervisor

Paladin Security is Hiring an Operations Centre Supervisor!

Operations Centre Supervisor — Regina, SK

Company: Paladin Security
Location: On‑site — Regina, Saskatchewan, Canada
Employment Type: Full‑Time
Compensation: $19.00–$22.00/hour (CAD)

About the Role

The Operations Centre Supervisor ensures the smooth day‑to‑day functioning of Paladin Security’s 24/7 Operations Centre. You’ll oversee Operators responsible for dispatching officers, managing client‑specific programs, and responding to alarms. You’ll verify procedures are followed accurately, support training and performance, and serve as a liaison between Paladin Management, clients, and external stakeholders.

What You’ll Do (Key Responsibilities)

• Supervise Operations Centre staff; act as the go‑to resource for dispatch and alarm response procedures.
• Ensure Operators follow Paladin and client‑specific workflows and protocols.
• Monitor call handling and dispatch performance for timely, accurate responses.
• Review/verify alarm notifications and dispatch logs for completeness and accuracy.
• Provide coaching, training, and onboarding support for new Operators.
• Conduct performance reviews; address professionalism, accuracy, and customer service.
• Maintain shift schedules; ensure adequate 24/7 coverage.
• Escalate emergency and non‑emergency calls appropriately to site officers, management, or on‑call technicians.
• Communicate effectively with clients, stakeholders, and emergency services.
• Compile monthly statistics and incident summaries as requested.
• Perform virtual patrols and desk duties as required.
• Provide after‑hours on‑call support for Operations Centre activities and emergency response.

Schedule

• 24/7 operations; must be available for rotating shifts (days/evenings/nights/weekends/holidays) and after‑hours on‑call as assigned.

Skills & Qualifications

• Experience in a security/dispatch/operations centre environment (supervisory experience preferred).
• Post‑secondary education in law enforcement, security, or related field (asset).
• Strong verbal/written communication; professional phone etiquette.
• Proficient with MS Office (Outlook, Word, Excel); quick to learn new software.
• Typing 50 WPM with high accuracy.
• VMS/CCTV experience (asset).
• Demonstrated professionalism, reliability, and decision‑making under pressure.
• First Aid certification (asset).
• Clear letter of conduct required.

Must‑Have Criteria

• Ability to obtain a Saskatchewan Security License.
• 2+ years experience as a Security Guard.
• 1+ year experience as a Security Supervisor.
• Experience with VMS software and managing CCTV usage.
• This is a full‑time, permanent position; able to commit to at least 1 year in the role.

Nice to Have

• Teaching/training experience.
• Access to a vehicle.

• Paid Time Off
• Health Care
• Dental