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Operations Centre Supervisor

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Job Description - Operations Centre Supervisor

Paladin Security is Hiring an Operations Centre Supervisor!

Operations Centre Supervisor — Regina, SK

Company: Paladin Security
Location: On‑site — Regina, Saskatchewan, Canada
Employment Type: Full‑Time
Compensation: $19.00–$22.00/hour (CAD)

About the Role

The Operations Centre Supervisor ensures the smooth day‑to‑day functioning of Paladin Security’s 24/7 Operations Centre. You’ll oversee Operators responsible for dispatching officers, managing client‑specific programs, and responding to alarms. You’ll verify procedures are followed accurately, support training and performance, and serve as a liaison between Paladin Management, clients, and external stakeholders.

What You’ll Do (Key Responsibilities)

  • Supervise Operations Centre staff; act as the go‑to resource for dispatch and alarm response procedures.
  • Ensure Operators follow Paladin and client‑specific workflows and protocols.
  • Monitor call handling and dispatch performance for timely, accurate responses.
  • Review/verify alarm notifications and dispatch logs for completeness and accuracy.
  • Provide coaching, training, and onboarding support for new Operators.
  • Conduct performance reviews; address professionalism, accuracy, and customer service.
  • Maintain shift schedules; ensure adequate 24/7 coverage.
  • Escalate emergency and non‑emergency calls appropriately to site officers, management, or on‑call technicians.
  • Communicate effectively with clients, stakeholders, and emergency services.
  • Compile monthly statistics and incident summaries as requested.
  • Perform virtual patrols and desk duties as required.
  • Provide after‑hours on‑call support for Operations Centre activities and emergency response.

Schedule

  • 24/7 operations; must be available for rotating shifts (days/evenings/nights/weekends/holidays) and after‑hours on‑call as assigned.

Skills & Qualifications

  • Experience in a security/dispatch/operations centre environment (supervisory experience preferred).
  • Post‑secondary education in law enforcement, security, or related field (asset).
  • Strong verbal/written communication; professional phone etiquette.
  • Proficient with MS Office (Outlook, Word, Excel); quick to learn new software.
  • Typing 50 WPM with high accuracy.
  • VMS/CCTV experience (asset).
  • Demonstrated professionalism, reliability, and decision‑making under pressure.
  • First Aid certification (asset).
  • Clear letter of conduct required.

Must‑Have Criteria

  • Ability to obtain a Saskatchewan Security License.
  • 2+ years experience as a Security Guard.
  • 1+ year experience as a Security Supervisor.
  • Experience with VMS software and managing CCTV usage.
  • This is a full‑time, permanent position; able to commit to at least 1 year in the role.

Nice to Have

  • Teaching/training experience.
  • Access to a vehicle.
  • Paid Time Off
  • Health Care
  • Dental
Original job Operations Centre Supervisor posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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