Operations Coordinator

About us:

Founded in 2016, Foodtastic is already one of the largest restaurant companies in Canada. We have increased system sales in the last five years from less than $50mm to over $1B. Our current portfolio of 27 brands includes Milestones Grill & Bar, Second Cup Café, Pita Pit, Quesada, La Belle et La Boeuf, and Rôtisseries Benny.

We are passionate about building our franchisee partnerships and providing our guests with a memorable dining experience. Our growth would not be possible without our people's creativity, dedication, and entrepreneurship. We continue to build the team and always look for exceptional candidates to join Foodtastic.

Operations Coordinator (On site)

Reporting to the Restaurant Brand Leaders, the Operations Coordinator will support our operational teams to ensure that performance indicators and targets are met. From time to time, the Operations Coordinator also collects data, analyzes figures and creates reports for management and other stakeholders.

In collaboration with the Brand Leaders, they ensure that the Director of Operations, Regional Operations Manager and Franchisees are supported in taking an active role in developing, improving and updating all operational systems. The Operations Coordinator also ensures coordinated, timely and accurate communication of business-related matters (operational, marketing, etc.) to the franchise network.

Responsibilities:

As an Operations Coordinator you will be called upon to complete the following duties (but not limited to):

Operational Support

• Creating/Translating/Updating operational and culinary systems for the brands;.


• Knowledge of all (POS) platforms, back-office management platforms and report management software to endure operational standards;


• Maintaining, updating and tracking of training systems (Spiffy);


• Data entry - Collecting Data reports i.e sales mix, sales reports for promotions, etc (creating Excel spreadsheets with set data for future presentations);


• Project support and coordination though online software (Monday.com).

Franchisee Communications

• Maintain the franchisee distribution list;


• Ensure that each Brand’s regular communication is sent on time and meets Foodtastic’s communication standards. (Bilingual, Grammar & Spelling);


• Ensure each franchisee communication is with appropriate documentation (training, operations, marketing, etc.)

Meeting Participation

• Attend Marketing, Development, and Team meetings to stay “In the loop”;


• Organizing meeting minutes when required;


• Meeting organization, communication and Follow-up;


• Assist with VP Level Meeting preparation when necessary;


• Organize and participate in Franchisee Advisory Council meetings.

Skills & Knowledge:

• Knowledgeable in restaurant/hospitality management and training systems;


• Fluent in a Microsoft office software;


• Excellent organizational and multitasking abilities;


• Bilingual (French & English);


• Effective communication skills;


• Ability to liaison between all departments with cross-functional teams.

Company benefits:

• Market related compensation


• Complimentary coffee, drinks and snacks at the office


• Free parking at the office


• Free access to the gym (Montreal office)


• Summer Fridays


• 1 hour lunch paid


• Virtual health care


• Company social events


• Group insurance plan, including health, dental and long-term disability.