Operations Coordinator

The Operations Coordinator for the Plumbing/Locates Department is responsible for the seamless operational support of private locating and plumbing services. This role acts as a central hub for scheduling field technicians, managing billing processes across multiple platforms, and ensuring accurate documentation and communication between clients, crews, and internal management. Please note this is a 1-Year contract with the possibility of extension.

Key Responsibilities

•  Perform service coordination, including daily scheduling for service calls, inspections and repairs/installs related to service (scheduling field crew, communication with client).

• Create work orders, review for accuracy and submit invoices in a timely manner  

• Coordinate, schedule and planning for locators, service technicians and CCTV crew

• Create and process Purchase Order (PO) requisitions and invoices for plumbing and locates departments as needed

• Answer and direct incoming calls, customer inquires to appropriate departments 

• Order supplies for departments Plumbing/Locates Department as needed

• Process Cash on Delivery (COD) transactions, and log them in shared credit card spreadsheet

• Track and update spreadsheets for billing and expense purposes

• Assist Field Supervisor with creating, planning and assigning tasks to field crew

• Create and manage tickets for utility locates, ensuring all project numbers, POs, and pre-inspection documents are attached

• Access to a shared mailbox to assist with creating work order requests and responding to emails

• Perform other related tasks assigned by manager and/or supervisor as needed 

Knowledge, Skills & Key Competencies:

• 1-3 years of experience as an Office Coordinator, Administrative Assistant or similar role

• Strong organizational skills and high attention to detail to manage high-volume scheduling across multiple calendars and/or services. 

• Ability to multi-task and provide cross-departmental support for plumbing, locating, and dispatch teams.

• Excellent communication skills for interacting with homeowners, contractors, and internal field crews.

• Familiarity with ticketing, dispatch, and scheduling software 

• Exceptional computer competence with a working knowledge of Google Workspace (and a willingness to train on industry-specific systems). 

• Fluency in both official languages (English and French) is an asset

We thank you for your interest. Only those selected for an interview will be contacted.

GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact [email protected]

Please note that GFL does not provide visa sponsorship for this position. Valid work authorization in the country where the job is located is required. Successful candidates will be required to provide valid documentation confirming their eligibility to work in the country where the job is located prior to their start date.

This hiring process may utilize machine-based systems to assist in screening and assessing applicants. Final selection decisions are made by our recruitment team.