Operations Lead

The University Health Network, where “above all else the needs of patients come first”, encompassesToronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute and the Michener Institute of Education. The breadth of research, the complexity of the cases treated, and the magnitude of its educationalenterprise has made UHN a national and international resource for patient care, research and education. With a long tradition of ground-breaking firsts and a purpose of “Transforming lives and communities through excellence in care, discovery and learning”, the University Health Network (UHN), Canada’s largest research teaching hospital, brings together over 16,000 employees, more than 1,200 physicians, 8,000+ students, and many volunteers. UHN is a caring, creative place where amazing people are amazing the world.

Job Description

Union: Non-Union
Site:Toronto Western Hospital
Department:Centre for Mental Health
Reports to: Senior Clinical Manager
Hours:37.5 hours per week
Salary: $44.15 – $55.19 per hour (To commensurate with experience and consistent with UHN compensation policy)
Shifts: Days
Status: Permanent Full-Time
Closing Date: Until filled

Position Summary

University Health Network (UHN) is looking for an experienced professional to fill the key role of Operations Lead working in the Outpatient Mental Health and Addiction Services Division and Substance Use Services Division. The successful candidate will work at TWH.

As an integral member of the Centre for Mental Health team, the Operations Lead works in collaboration with the Clinical Manager to support and provide leadership to the clinical and administrative team. The Operations Lead will be a main point of contact for staff seeking support regarding day-to-day operations. This position will be key in optimizing the use of Epic to support a positive patient experience that is consistent across clinics.The Operations Lead will provide coverage to other programs during absences.

Duties

Responsible for the effective and efficient leadership of the various outpatient clinics/programs within the portfolio of the Clinical Manager

Provide leadership and direction to the interprofessional and administrative teams

Act as a liaison between corporate initiatives and the Clinical Manager

Facilitate the development and implementation of service delivery solutions by collaborating with the Medical Director, Clinical Manager, and other stakeholders

Facilitate consistency across clinics regarding patient care, patient experience, and workflows

Facilitate and support best practices, optimization of Epic, and program alignment with the goals for the Centre for Mental Health

Assist with leading, supporting, and developing human resources

Qualifications

• At minimum, completion of a master’s degree in a regulated health profession or recognized equivalent required.

• Membership in good standing with a Regulated Health Professional College, from which a licence allows the member to perform the Act of Psychotherapy
• At minimum, over 4 years up to and including 6 years practical and related experience required
• Experience in an outpatient mental health & addictions environment
• Demonstrates strong leadership and motivational skills.
• Experience with program evaluation and change in a multi-disciplinary setting
• Adapts to and implements change and facilitates its acceptance by others
• Maintains and protects patient confidentiality in accordance with UHN Confidentiality policy requirements
• Has knowledge of UHN and/or departmental policies, procedures & protocols.
• Has knowledge of applicable legislation affecting human resources, health care, and psychotherapy

• Excellent computer skills, preferably Microsoft Office and Outlook applications.
• Has knowledge of collaborative networks, primary care, and integrated health systems
• Excellent critical thinking and solution-focused skills.
• Excellent decision-making skills with the ability to form/defend independent judgment and to use good judgment in assessing difficult situations.
• Excellent negotiation and communication skills
• Excellent skills relating to service orientation, anticipating, recognizing and meeting customer needs required.
• Ability to work in a self-directed manner
• Demonstrated commitment to continuing education
• Ability to perform duties in a professional and courteous manner and produce high quality work while meeting deadlines in accordance with UHN standards
• Exercise initiative and good judgment with ability to multi-task
• Effective organizational, interpersonal and communication skills
• Client service oriented, with the ability to effectively work with diversity and appreciate that people with different opinion, backgrounds and characteristics bring richness to the challenge or situation at hand.

Additional Information

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/)
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates. Please ensure you check your email regularly.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

All UHN Employees are required to be fully vaccinated with a COVID-19 vaccine series, approved by Health Canada or the World Health Organization, as a condition of hire. Proof of COVID-19 vaccination will be required. Should you be the successful candidate, you will be required to comply with UHN’s mandatory Vaccination Policy that is in effect.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.