Operations Manager

• Oversee all aspects of operations, including service, parts, and rentals, ensuring efficiency and profitability.
• Build, lead, and develop high-performing teams through effective hiring, training, coaching, performance management, and succession planning.
• Foster a positive, safe, and inclusive work environment while ensuring compliance with company policies and health & safety regulations.
• Champion a customer-first culture by delivering consistent, high-quality customer experiences across all departments.
• Engage with customers to understand needs, resolve issues, and identify opportunities to grow business relationships.
• Manage financial performance, including budgets, revenue, and profitability targets.
• Drive team productivity to meet or exceed key performance metrics.
• Partner with HR to maintain effective people practices, training programs, and workforce planning.
• Model and reinforce company values and ways of working.

• Proven ability to lead and develop high-performing teams.
• Strong customer focus with a track record of delivering results.
• Solid understanding of business financials and performance drivers.
• Excellent communication and relationship-building skills.
• Highly organized, self-motivated, and results oriented.
• Strong problem-solving skills with a continuous improvement mindset.

• Experience in a Service Manager, Operations Manager, or Branch Manager role.
• Post-secondary education in a relevant field is an asset.

Position Disclaimer: This posting provides a brief overview of the position. Additional details regarding duties, responsibilities, and expectations will be provided during the hiring process as applicable.

Privacy Notice for Job Applicants: By applying, you consent to share your name and email with our third-party assessment provider solely for assessment purposes, if required. We will manage your data confidentially and will not use it for any other purpose. If you have any concerns, please contact our HR department at [email protected].

Selection Process Notification: Due to the volume of applications, we will contact only the shortlisted candidates. Thank you for considering career opportunities with Westerra Equipment.