Operations Manager

Patterson isn't just a place to work, it's a partner that cares about your success.

One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization.

Job Summary

As Operations Manager with Patterson Dental, you will partner with the Branch General Manager and the Service Manager to develop (and implement) strategies, carry out best practices and reach branch objectives. You will direct and supervise all branch operational functions, including but not limited to equipment, event planning and customer education, customer service, accounting, showroom, and inventory management.

Essential Functions

• Lead the operations team with a positive, professional attitude, setting an example that supports a strong branch culture.
• Manage equipment inventory control processes, timely reconciliation of discrepancies and support accurate billing of equipment related transactions.
• Develop and implement action plans to correct operational weaknesses in key areas such as credits and receivables and implement improvements that ensure compliance and overall branch efficiency.
• Coordinate activities required to ensure timely collection of branch’s delinquent accounts.
• Support the sales team and coordinate the operational execution of sales and marketing initiatives.
• Develop and implement spending control procedures; analyze cost data and apply corrective actions to eliminate unnecessary expenses (as well as acting according to established recommendations).
• Provide coaching, guidance, and performance evaluation to team members to support continuous improvement.
• Analyze financing, rental, amortization, transport, and practice plan costs to prevent misuse and take corrective action when issues arise.
• Effectively interpret and communicate company policies to ensure consistent understanding and compliance.
• Ensure company assets are utilized adequately to meet company objectives.
• Monitor and manage the operations budget, ensuring all expense categories are consistently controlled and aligned with financial targets.
• Collaborate with the General Manager and Service Manager to build and maintain a strong customer service focused culture within the branch.
• Perform other duties as assigned to support overall branch success.

Job Qualifications

• Bachelor’s degree in management, accounting, or a related field; an equivalent combination of education and relevant professional experience will also be considered.
• Minimum of two years’ experience in a supervisory or equivalent leadership role.
• Strong background in operations management, finance, inventory management, accounting, and human resources.
• Knowledge of the dental industry is an asset.
• Capability to plan, organize, problem-solve, and make timely effective decisions is essential.
• Excellent written and verbal communication skills in English.
• Ability to perform a variety of general accounting tasks.
• Proven track record of collaborating effectively in a team environment.
• Detail-oriented with a high degree of initiative.
• Strong interpersonal and leadership skills 
• Proficiency with computers, including strong working knowledge of MS Word, Excel, and Teams.
• Experience with SAP is an asset.