Operations Manager

Joinus at Accor,wherelife pulseswithpassion!

As apioneerin the art ofresponsiblehospitality, the Accor Groupgathersmorethan45 brands, 5,600hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.Whileeachbrand hasitsownpersonality,whereyouwillbeable totrulyfindyourself,theyallshareacommonambition: tokeepinnovatingandchallengingthestatus-quo.

Byjoiningus,youwillbecomeaHeartist,becausehospitalityis, first andforemost, aworkofheart.

Youwilljoinacaringenvironmentand a teamwhereyoucanbeallyouare. Youwillbein asupportiveplace togrow, tofulfilyourself, todiscoverotherprofessions and topursuecareeropportunities, inyourhotelor inotherhospitalityenvironments, inyourcountry oranywherein the world!

Youwillenjoyexclusivebenefits,specificto thesectorandbeyond, aswellasstrongrecognition foryourdailycommitment.

Everythingyouwilldowithus,regardlessofyourprofession,willofferadeepsenseofmeaning, tocreatelasting,memorableandimpactfulexperiencesforyourcustomers,foryourcolleaguesand for theplanet.

Hospitalityisaworkofheart,

Joinus andbecomeaHeartist.

• Provide timely and thoughtful guidance, coaching, leadership and expert support to all departments.
• Ensure consistent compliance with hotel policies and outstanding, intuitive guest service while maximizing departmental profits.
• Proactively and thoughtfully anticipate and prevent negative guest experiences through training; communication; planning and organizing.
• Oversee all projects within the property; work closely with Head Office; EXchange building management; suppliers and the community to enhance the guest experience and workplace environment.
• Resolve any guest complaints, handling all guest interactions with the highest level of hospitality and professionalism in an accurate and timely manner.
• Provide trouble-shooting support for all hotel services such as internet, TV and in-room tablets.
• Ensure compliance of company’s hotel policies, SOP’s and any applicable laws and regulations.
• Understand the importance of Guest Reviews on sites such as TripAdvisor, Expedia, Booking.com & Google Reviews, whilst replying in a timely manner.
• Manage guest communication for pre-arrival, in-house and post-departure via the communication tools.
• Regular review of hotel’s website and OTA channels to ensure all information is accurate.
• Oversee the ordering process for both departments to ensure spending is kept within budget at all times.
• Organize and host staff appreciation days throughout the year, celebrating hotel and team member achievements.
• Assist departmental leaders with job advertising, recruitment, induction plans and training.
• Perform miscellaneous duties and assists Regional General Manager as directed.

Minimum 3-years as Front Office Manager or Rooms Division Manager in a four or five-diamond property.

Must have a passion for delivering outstanding service.

Ability to build trust and relationships with all levels of employees.

Self-motivated, decisive, responsible and driven to achieve goals.

Strong interpersonal skills, exceptional oral and written communication skills are essential.

Ability to think independently, possess good judgement, proven problem-solving skills and effective decision-making skills.

Experience with RoomKeyPMS, as well as other hotel operational systems and platforms

Arabic - english language

Your team and working environment:

In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture

Note: Customization may be included for any specific local or legislative requirements, such as work permits

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.