Operations Manager, Non Emergency Medical Transfer

Voyago is hiring for an Operations Manager for our Non Emergency Medical Transfer Division, to oversee the Plexus North Health Care Division's within Ontario. This posting is to fill a vacancy.

Your Role:

Reporting directly to the General Manager, the Operations Manager is responsible for the day to day activity of their location and region. The Operations Manager will track Key Performance Indicators, be the first point of contact for the customer, ensure efficiency and effectiveness and to provide leadership and direction to operations team, along with a team of Independent Contractors.

Primary Responsibilities

1. People Management

• Directs the activities of staff, ensuring ongoing work quality, monitoring workloads and ensuring activities continue to be managed during staff vacation/sick leaves
• Monitors performance of staff, providing work direction, coaching and feedback, determining methods and procedures to be used, resolving problems, identifying opportunities for development and training and providing performance review input
• Monitors employee engagement and implements process for improvement
  

2. Operations

• Monitors recruitment requirements based on call volumes
• Reports incidents and collisions to Health and Safety
• Promotes safe work activities by conducting safety audits, attending safety meetings and meeting with individual staff members
• Conducts walk-about at client facilities
• Conduct investigations in cooperation with governing agencies to determine causes of any concerns
• Ensure operating costs are within annual budget
  

3. Vehicle Reporting

• Reports maintenance requirements to the garage
• Ensures efficient vehicle utilization
  

4. Customer Service

• Conducts regular customer review meetings
• Makes sure the client experience is being held to the highest of standards while increasing customer satisfaction and engagement;
• Delivers quality customer service and recommends operational improvements when needed·    
• Monitor Contract KPI’s to ensure performance is compliant with contract standards

Your Profile:

• You posses a University/College Degree or Equivalent
• You bring minimum 3 years supervisory/management experience in the transportation industry or any related field
• Your experience in non-emergency patient transportation preferred
• You posses a Valid FR or equivalent certification or willing to obtain one, along with BLS certificate.
• You can provide a copy of your current immunization records and are willing to acquire any outstanding vaccinations required for the role, including Covid 19 x 2 minimum doses.
• You bring excellent organizational and problem-solving skills
• You posses effective communication skills (both written and verbal)
• You are available to work flexible hours, including outside regular business hours
• You posses strong knowledge in all Microsoft Office 365 applications (Word, Excel, PowerPoint, Outlook, Power BI)
• You are comfortable presenting in front of the group
• You posses a clean Drivers Abstract and Criminal Record Search with Vulnerable Sector
• You have proven excellent customer service experience
• You have strong planning and time management skills and the ability to effectively handle a variety of tasks simultaneously
• You have excellent leadership skills
• You have the ability to manage stress under tight deadlines
• You possess a minimum G class drivers licence
• You are able to work onsite in the York location as this is an in-office position.

Salary range for this role is $70,000 to $85,000, dependent upon experience and any certifications.

The Perks:

• We offer comprehensive benefits packages for full time employees with an Employee and Family Assistance Program, a great company perks program and an Employee Referral Bonus for all staff

• We are an Award Winning company
• As a subsidiary of Transdev, we provide opportunities for a rewarding career with a growing, global transportation provider
• We focus on innovation and sustainable environmental initiatives
• We support the development, work-life balance and well-being of our employees
• We build a supportive corporate culture that encourages diversity and enables our people to flourish.
• We enable our employees to have a positive social impact by deploying sustainable mobility solutions.
• We offer our employees opportunities to build their own experience within a local, global Group.

Sounds like you? Apply today with your up to date resume and cover letter.

Voyago is committed to provide accommodation for individuals with disabilities throughout the recruitment process. Accommodations are available upon request of the internal or external applicant. If you require an accommodation due to a disability for an interview, please notify Human Resources directly to make appropriate arrangements when contacted for an interview.

We thank all applicants however only those under consideration will be contacted