Operations Supervisor Northwest Region

POSITION:           Operations Supervisor Northwest Region 
REPORTS TO:      Sr. Manager Motor Coach Operations
DEPARTMENT:    Passenger Services
LOCATION:          Thunder Bay
REFERENCE:       500-195-25
SALARY:              $88,868 - $104,546

WHO WE ARE:
Ontario Northland Transportation Commission (ONTC) is an Agency of the Province of Ontario that provides efficient and vital transportation services. We are a modern, forward-thinking organization focused on providing safe and reliable transportation services. ONTC has a rich history of over 120 years and strong connections to the communities we serve. With over 1100 skilled professionals, we work together to enhance transportation services and ensure that they are sustainable for future generations.  We offer a dynamic workplace culture, along with a competitive salary, excellent benefit package, a defined benefit pension plan, paid vacation, paid personal leave days and discounted transportation on our bus and passenger rail services. 

ACCOUNTABILITY STATEMENT:
The Operations Supervisor Northwest Region is required to provide guidance to motor coach operators and enforce policies, practices and procedures in the application of organizational directives and collective agreements. The incumbent is also required to interact frequently with Department Heads, key customers, agency partners and union reps within the motor coach department. This position will be the main point of contact for Motor Coach Operations between Sault Ste. Marie and Winnipeg. and will be the main point of contact for all service operating on the weekends. 

MAJOR DUTIES/ RESPONSIBILITIES:
•    Ensures sufficient staff resources, materials and supplies are on hand at all times
•    Ensure compliance to company policies and procedures
•    Adheres to company safety programs in compliance with Legislative requirements, Bus Operators Manual and the Collective Agreement
•    Coordinates coach cycling scheduling with Controllers
•    Issuance of Operational and Safety Bulletins
•    Conduct on-road performance evaluations
•    Responsible to perform random field supervisory safety audits
•    Able to identify service issues and provide solutions
•    Follow Operator Training Program including driver logs, HOS and AODA requirements
•    Investigate customer complaints that involves bus operators and provide a follow up response 
•    Conduct internal investigations as required as per collective agreement
•    Perform Cleanliness Audits of Motor Coaches
•    Provide operational support to agencies
•    Subject to calls after regular working hours
•    Other duties as required

REQUIREMENTS:
•    Secondary School Diploma (OSSD) or General Educational Diploma (GED)
•    3-5 years’ experience in Motor Coach operations
•    Previous experience in a Supervisory capacity
•    Experience working in a unionized environment and dealing with the administration of Collective Agreements
•    Valid Class B or C Driver’s license with Z endorsement
•    Certified trainer of Professional Instructor in Driver Education (PRIDE)
•    Ability to deliver bus operator training program curriculum (MCPCC Accredited)
•    Knowledge and experience in Microsoft Office including Word, Excel, PowerPoint and Outlook
•    Working knowledge of provincial HTA laws, AODA and MTO Hours of Service Regulations 
•    Able to identify service issues and provide solutions
•    Ability to express ideas clearly and concisely using appropriate mediums, listen effectively, demonstrate understanding, and clarify meaning for others
•    Ability to develop, coach, and mentor others
•    Ability to interact cooperatively and collaboratively with others as a team, including those holding divergent and/or opposing views and goals
•    Able to understand and apply meaningful operations and safety performance metrics
•    Bilingualism in both official languages will be considered an asset
•    Commitment to Health & Safety

APPLICATION PROCESS: The successful candidate will need to pass the following clearances: criminal record check, employment references and education verification.

CLOSING DATE: March 9, 2026, no later than 11:59 p.m. Qualified individuals are invited to apply in writing with a current covering letter and resume (provided in one document), stating reference name and number.  Visit our career website to apply: https://www.ontarionorthland.ca/en/careers
We thank all applicants for their interest, however, only those selected for further consideration will be contacted.
If it is determined that any information provided in the application or during the recruitment process is false, misleading, or incomplete, Ontario Northland may discontinue your candidacy from further consideration.

At Ontario Northland, we are committed to employment equity.  We value the unique skills and experiences each person brings to Ontario Northland and invite all interested individuals to apply and encourage applications from Indigenous peoples, racialized persons, women, persons with disabilities, and persons who identify as 2SLGBTQIA+.
Ontario Northland will provide accommodation to ensure barrier-free employment in accordance with the Canadian Human Rights Act and the Accessibility for Ontarians with Disabilities Act. You can request accommodation at any stage of the hiring process. If you require an accommodation, please contact Human Resources.
ONTC does not use artificial intelligence (AI) to make or inform hiring decisions. We do use an external applicant tracking system (ATS) to help manage applications efficiently. While the ATS may apply basic automated filters or sorting functions, all applications are reviewed and evaluated by human recruiters.