Operations Support Technician

WASH is a company that our customers depend on to keep them going so they can provide valuable services to their clients across USA and Canada (Coinamatic Inc. and ParkSmart Inc). We strive to build a sense of purpose and achievement in the work we do while staying true to the DNA of our core values. We value our people and encourage the development of talented and motivated employees to support the continued performance and growth of our diverse operations. We have been the foundation of many successful careers. At our core we are an innovation driven, fast-paced team environment with a high performance culture.  If you are looking for a career that will challenge and engage you, is focused on customer care and quality service, then WE are the company for you.  We invite you to bring your passion and experience to our team!

The Operations Support Technician is a multi-faceted role designed to support all operational functions within our Calgary Branch. This position is ideal for a proactive, highly organized individual who enjoys a mix of warehouse tasks, field support, and hands-on technical work.

As a key support for the branch, you will assist field technicians, warehouse operations, collections, and the branch management team, while actively apprenticing to become a skilled Commercial Service Technician.

Key Responsibilities

1. Technical & Field Operations

• Equipment Modifications: Execute all vend price increases and machine conversions across regional accounts.
• Technician Apprenticeship: Apprentice directly under senior commercial technicians, performing minor equipment repairs, preventative maintenance, and onsite gas connections/disconnections.
• Field Support: Deliver parts directly to field technicians to minimize downtime, assist with on-site repairs, and manage/provide necessary building keys.

2. Warehouse & Inventory Management

• Logistics: Handle daily shipping and receiving duties.
• Organization: Maintain a clean, organized, and safe warehouse and shop environment.
• Inventory Control: Manage parts inventory tracking, auditing, and restocking.
• Shop Support: Assist the Shop Technician with equipment prep and staging.

3. Collections & Property Support

• Collections Assistance: Support the branch collector with daily routes and step in as the primary collector during vacation cycles.
• Room Audits: Inspect laundry rooms to ensure they are properly outfitted and have up-to-date, accurate company signage.

4. General Branch Support

• Collaborate with and assist the Branch Manager on daily operational needs.
• Provide logistical and property-level support to the sales team and property management clients as directed.

Qualifications & Skills

• Experience: Experience in warehouse operations, property support, mechanical assistance, or a route-based role is highly preferred.
• Technical Aptitude: Strong mechanical aptitude with a willingness to learn commercial laundry equipment repair and gas disconnection/connection procedures.
• Flexibility & Adaptability: A "can-do" attitude with the ability to pivot between warehouse, office, and field environments quickly.
• Organization: Exceptional time-management skills and attention to detail, particularly regarding inventory and route coverage.
• Valid driver’s license with a clean driving record (essential for field support and collections).
• Ability to lift heavy equipment as required in a warehouse/field setting.