Operator - Security Control Centre

Paladin Security is Hiring an Operator – Security Control Centre!

At Paladin Security, we lead with care, professionalism, and purpose. Our Security Control Centre is the nerve center for safety, communications, and rapid emergency response across the province. If you're calm under pressure, thrive in dynamic environments, and are passionate about security and technology — we want to hear from you.

Burnaby, British Columbia, Canada

$24.00–$26.00/hr (Based on experience)

Full-Time | Part-Time | Overnight Shifts (with some afternoon availability)

Join Paladin Security – “Making the World a Safer and Friendlier Place because we CARE!”

What You’ll Be Doing

As a Security Control Centre Operator, you’ll play a vital role in 24/7 operations:

• Monitor alarm events, live incidents, and surveillance video
• Dispatch emergency services and security staff when needed
• Handle after-hours service requests and triage tech/system issues
• Maintain detailed incident logs and evidence reports
• Operate integrated software platforms (CCTV, Access Control, Intrusion)
• Manage high-volume communication via phone, email, and internal systems
• Conduct daily compliance audits
• Remain calm, organized, and professional in high-stress scenarios

Must-Have Criteria

• Minimum 1 year of experience in the security industry
• Minimum 6 months of control centre or command center experience
  (Note: Call center/customer service alone is not sufficient)
• Minimum 6 months of experience administering Security Access Software (e.g., Lenel, GE, DSC, Keyscan)
• Minimum 6 months using integrated security systems (CCTV, Access Control, Intrusion Detection)
• Minimum 6 months with ACD systems and Telecom/IP phone operations
• Minimum 6 months working with Photo ID software, hardware, and HID card systems
• Minimum 6 months of programming and monitoring integrated software (e.g., Lenel, Bold, DSC, GE, Europlex, Keyscan)
• Available to work full-time overnight (graveyard) shifts
• Operational knowledge of alarm receivers and servers (e.g., BOSCH, Milestone)
• Positive customer service experience in a professional environment
• Strong computer proficiency, especially in Microsoft Office
• Typing speed of at least 45 words per minute
• Legal authorization to work in Canada

Nice-to-Have Criteria

• Strong time management, organizational, and prioritization skills
• Ability to work independently in high-pressure, fast-paced environments
• High level of discretion and confidentiality in handling sensitive information
• Deep knowledge of security threat/risk assessments
• Cognitive flexibility and adaptability to rapidly changing situations

Diversity & Inclusion

Paladin Security is proud of its inclusive culture. We celebrate diversity and are committed to accommodating applicants with disabilities throughout the interview and employment process.