Ophthalmic Technician / Doctor Assistant/ Scribe

Job Overview:

The Ophthalmic Technician will be an essential member of a collaborative and patient-focused team. This role requires the technician to support physicians by conducting diagnostic tests, assisting with surgeries, scribing patient information, and delivering excellent customer service.

Responsibilities May Include (but are not limited to):

• Testing – performing and providing detailed instructions on various tests including optical coherence tomography, visual field, autorefractor, corneal topography, a-scan and pentacam testing 


• Preparation – turning on machines and lanes, ensuring all supplies are stocked as per doctor preference


• Patients –  testing, working up patients, and scribing for the ophthalmologists


• Laser Clinic – preparing laser room and machine, providing assistance when necessary


• Paperwork – populating pre-dictated surgical notes for eyelids and cataracts and lasers


• Assist in eyelid and cataract surgery – preparing and assisting during the procedure 


• Filing and scanning - slips, consents, etc


• Housekeeping – keeping testing rooms clean and tidy

• Obtaining ocular and systemic history, including visual acuities, intraocular pressures, assessing pupils, ensuring testing was performed and ready for doctor to review


• Administering drops as per doctor preference


• Organizing medication refills under the supervision of the physician


• Promoting product sales and helping to reach department targets

Essential Skills:

• Customer Service: Has a friendly, patient-focused attitude that can make patients feel comfortable and ensure a positive experience in person, on the phone, and via email


• High Attention to Detail: High attention to accuracy in patient records.


• Communications: Is able to explain procedures thoroughly using easy to understand vocabulary.


• Interpersonal Relations: Addresses patient questions with respect, patience, and clarity. 


• Independent: Can complete responsibilities with minimal supervision and follow-up during administrative time.


• Ability to Handle Stress: Ability to handle multiple tasks under pressure and keep everything running smoothly. Having the ability to thrive in a fast-paced environment and stay on your feet.


• Problem-Solving Skills: Quickly adapts to challenges and finds solutions without disrupting clinic flow.


• Active listening Skills: Able to address patient concerns and handle difficult/upset patients while staying calm and maintaining a respectful and professional demeanor.


• Time Management: Able to prioritize tasks and complete projects in a timely manner. 


• Organizational Skills: Able to manage time effectively, prioritize tasks, set goals, and develop systems for achieving those goals. 


• Technology Proficiency: Is comfortable with medical software, scheduling systems, and communication tools.


• Calm and Professional: Can stay calm in stressful situations and manage challenges without disrupting patient care. 


• Detail Oriented: Ability to focus on and manage a task or project with attention to detail.


• Ethical and Confidential: Protects patient privacy and adheres to ethical standards.

Clinic-Specific Responsibilities:

• Opening and preparing clinic for clinic days


• Upkeeping of machines and diagnostic areas


• Preparing slips in advance of clinic days

Experience (2-3 years preferred):

• Knowledge of medical and ophthalmic terminology


• Typing speed of at least 60 WPM with minimum 90% accuracy


• Experience in ophthalmic procedures and equipment operation

 If you are interested, please email your resume, cover letter and wage expectation. We will contact you for a working interview. If you do not have direct experience, you should have a strong work ethic and be able to learn on the go quickly.