P

Ops Support Rep Shipment Resolution

icon building Company : Purolator
icon briefcase Job Type : Full Time

Number of Applicants

 : 

000+

Click to reveal the number of candidates who applied for this job.
icon loader
icon loader

Let AI Supercharge Your Job Hunt!

JobCopilot scans 500,000+ company career sites daily to find jobs for you

Never miss an opportunity Save hours by auto-filling applications forms Land more interviews with tailored applications
happy man
thunder iconActivate JobCopilot

Job Description - Ops Support Rep Shipment Resolution



 


It’s not a package. It’s a promise®.


 


As Canada’s leading integrated freight, package, and logistics provider, we’ve been helping promises get where they need to be for more than 60 years. How does the magic happen? The journey starts with you. The places we go, the elements we brave, the promises we deliver – it’s all possible because of our people. So, whether you’re looking to build new skills, make an impact in your community, or inspire your team, we go there for you.


 


Shift: Monday to Friday: 4:00pm to 7:00pm (15 hours/week)


Pay Rate: $21.50/hour


 


 


Description

The Support Representative, Shipment Resolution, resolves problem and return shipments within the assigned terminal in collaboration with internal and external stakeholders. 


Responsibilities

Contact customers or colleagues to obtain and enter package information or resolve delivery issues 

Scan, sort, and reorganize undelivered freight and process freight damages

Prepare packages for redelivery (tracking data, labels, repackaging, etc.)

Inspect damaged packages

Use computer applications (i.e., Salesforce) to track completed customer shipments and review and close case logs

Audit arrivals and communicate any delays to the Unit Manager and Regional Retail Manager

 


Additional Responsibilities

Experience

3 months experience in customer service


Skills
Operations Management
Operations Planning
Operations Procedures
Shipping and Receiving Operations

Physical Efforts

Physical Efforts-Physical strength - Lifting/Lowering upto 70 pounds
Physical Efforts-Standing
Physical Efforts-Sitting
Physical Efforts-Walking
Physical Efforts-Visual strain
Physical Efforts-Sorting
Physical Efforts-Wrist Movements

 


 


POSTING DETAILS
Location:                    052 - Brantford  
Working Conditions: Warehouse Environment 


Reports to:   Manager Retail Regional 
---


Purolator is an equal opportunity employer committed to diversity and inclusion. We welcome all qualified applicants and provide accommodations during the recruitment process upon request.


Purolator complies with Canadian law in all recruitment practices. During pre-screening, we may use an Artificial Intelligence (AI) tool, supported by human oversight, to efficiently manage tasks such as resume screening and candidate matching, enabling our team to connect with qualified candidates faster.


Personal information is used solely for recruitment and managed in accordance with privacy legislation. For AI-related inquiries only, contact [email protected]. To apply, visit our Careers Page.


We recognize that employees and their families are essential to our success. We strive to provide a safe, healthy, and supportive workplace, ensuring the right people have the tools they need to thrive.


Every day at Purolator is an opportunity to connect with colleagues, customers, and communities to make a positive impact. Learn more about our values at www.purolator.com.


Original job Ops Support Rep Shipment Resolution posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
Share Job
Share Job

Auto-Apply to Ops Support Rep Jobs with your AI JobCopilot

thunder icon Auto-Apply with AI

Similar Ops Support Rep Jobs in Canada

GrabJobs is the no1 job portal in Canada, connecting you to thousands of jobs fast! Find the best jobs in Canada, apply in 1 click and get a job today!

Mobile Apps

Copyright © 2026 Grabjobs Pte.Ltd. All Rights Reserved.