Order Entry Clerk

POSITION:  Order Entry Clerk

Location: Kanata, ON, CANADA
Industry: Cybersecurity – Military & Defense Technology

About Terra Nova:

Terra Nova is a Privately-owned, Indigenous Minority, Canadian SME, located in a high-tech center in Canada that is home to great engineering talent and is the facility where repair solutions are engineered.

Terra Nova prides itself on strategic thinking that raises the bar on excellence. Our team is made up of industry pioneers, passionate engineers, skilled technicians and meticulous assemblers. This multidisciplinary team allows you to allocate your resources more efficiently.

About Dafocom:

We are aboriginal and minority-owned manufacturers of high-quality fiber optic and cybersecurity solutions. Located in the high-tech centers of Kanata ON, and Dallas TX, we service government departments, military branches, and corporate enterprises in both Canada and the United States.

We provide custom-built, easy-to-use, and ruggedized reliable products for the harshest of environments to secure your networks. Our solutions provide fast implementation lead times and excellent warranty options to protect your investment.

Our experience and talented team of engineers make us a reliable and flexible provider capable of solving the most complex of problems.

Overall Requirements:

Currently, we are searching for an Order Entry Clerk Level I to help further the company’s vision and to support the Order Entry Department. This role requires attention to detail, excellent organizational skills, and the ability to work in a fast-paced environment.

Responsibilities:

• Interface with outside customers to process/issue RMAs into ERP system, send to customer so units can be returned for repair


• RMA’s/orders must be entered with a high degree of accuracy and in a timely manner, with supervision from order manager


• Perform price changes and cancel orders/RMA’S, as required


• Amend orders/RMAs based on customer requirement


• Reviews and makes necessary corrections to information entered


• Maintains confidential information


• Perform other job-related duties as required

Education & Experience:

• High School Diploma

Additional Qualifications:

• Customer service industry work experience preferred.


• Previous data entry experience an asset


• Excellent oral and written English communication skills


• Ability to communicate in a clear, concise, understandable manner, and listen attentively to others


• Ability to multitask


• Ability to work within a team environment as well as independently


• Adaptive at learning new systems


• Skilled in Microsoft Office Suite, especially Excel


• Knowledge of Advance Pro, FSM, Salesforce or other ERP systems considered an asset


• Experience/knowledge of telecommunications technology considered an asset

Terra Nova values the diversity of our workforce. We are committed to providing access & opportunity to individuals with disabilities. We will provide reasonable accommodation throughout the recruitment and employment process. Should you require accommodation, please contact us at [email protected].   

This position will require exposure to confidential information. All applicants must meet the eligibility requirements of the Controlled Goods Directorate (CGD).

We thank you for your interest. Please note that only those candidates selected for an interview will be contacted.