Order Entry Specialist

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world

This Position reports to:

Your role and responsibilities

In this role, you will have the opportunity to be responsible for accurately recording customer purchase orders in the order management system. Each day, you will ensure timely cross-functional issue resolution, including order cleaning for both manual and electronic orders. You will also showcase your expertise by utilizing the necessary tools and adhering to Service Level Agreements.

Your responsibilities

• Accurately and efficiently enter customer orders, ensuring all details, including product information, quantities, pricing, and delivery instructions, to allow order execution in the system.
• Collaborate closely with Sales, Operations (planning, shipping, purchasing, etc.), Customer Service, to clarify order specifications and address any customer inquiries or concerns.
• Issue acknowledgments of receipt of orders to customers.
• Prepare shipping requests with all required information.
• Inform customers of delivery delays.
• Collect and archive documentation regarding the orders and records assumptions and decisions taken during the process in the systems in scope of responsibility.
• Continuously assess the end-to-end order entry workflow, identifying areas for process improvement and efficiency gains.
• Collaborate with cross-functional teams to streamline procedures, reduce errors, and enhance the overall efficiency of the order entry process.
   

Your background

• College or university diploma or equivalent required; bachelor’s degree in business, or related field.
• Experience in order entry, data entry, or a related role, emphasizing a commitment to continuous improvement.
• Proficiency in data entry software, order processing systems, and Microsoft Office Suite (Outlook, Excel, Word, etc.); SAP (Required) SD Module.
• Exceptional organizational skills, attention to details, and the ability to manage multiple tasks and priorities effectively.
• An initiative-taking mindset and dedication to process improvement with strong problem-solving abilities.
• Effective communication skills; and comfort in written and oral communications in English. French an asset.

Why ABB? 

We empower you to take initiative, challenge ideas, and lead with confidence. You’ll grow through meaningful work, continuous learning, and support that’s tailored to your goals. Every idea you share and every action you take contributes to something bigger. 

ABB may utilize Artificial Intelligence (AI)–enabled tools as part of its recruitment and selection processes. These tools are used solely to support and enhance decision-making; final hiring decisions are made by ABB recruitment professionals. ABB is committed to ensuring that all recruitment practices are conducted in a fair, transparent, and non-discriminatory manner, in compliance with applicable laws. 

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ABB values the dedication, commitment, and expertise of our employees. As an Employment Equity Employer, we believe in an inclusive and diverse workforce. We are committed to ensuring that our policies and practices align with the Employment Equity Program, aiming for a workforce that is truly representative of the four designated groups:

• Women

• Indigenous peoples

• Members of visible minorities

• Persons with disabilities

ABB is dedicated to providing reasonable accommodation for applicants with disabilities and encourages candidates to self-identify during the application process.