Ottawa Branch Operations Manager

Location: Ottawa, ON
Job Type: Full-time, In-Person
Direct Reports: Project Manager (Ottawa), branch staff
Company: Heather & Little

About the Role
Heather & Little is seeking an Ottawa Branch Operations Manager to run the day-to-day operations of our Ottawa branch. This role is responsible for staff leadership, daily planning, and execution of work across shop and field.

This is an in-person office-based position and requires regular field and site meetings. If you are not comfortable being present, visible, and engaged with crews and projects, this role is not a fit.

The Operations Manager works closely with and provides operational direction to the Project Manager, who reports directly to this position.

Key Responsibilities

• Oversee daily shop and field operations in Ottawa


• Assist the Project Manager and oversee coordinating manpower, schedules, and work sequencing


• Work closely with the Project Manager to ensure projects are properly planned and resourced


• Ensure crews are prepared and supported before mobilization


• Identify and resolve operational issues early


• Directly manage Ottawa staff, including the Project Manager


• Set and enforce expectations for productivity, hours, and conduct


• Hold staff accountable and address performance issues promptly


• Maintain clear communication with the Operations Coordinator


• Participate in planning, coordination, and operations meetings


• Enforce safety standards and quality expectations


• Represent Heather & Little at site meetings as required

Qualifications

• Experience managing construction or fabrication operations


• Proven people-management and leadership experience


• Comfortable making decisions and holding others accountable


• Strong planning, organization, and communication skills


• Able to work in a hands-on, fast-paced environment


• Experience in architectural sheet metal, restoration, roofing, or related trades is an asset

What We Offer

• Leadership role with real responsibility and authority


• Competitive compensation based on experience


• Stable, long-term opportunity with a 100-year-old company


• Support from an experienced operations and leadership team

Compensation

• Salary Range: $80,000 – $130,000 annually (based on experience and qualifications)


• Benefits: Comprehensive health and dental coverage, paid vacation, 3 paid sick days


• Vacancy Status: New, full-time position


• AI Disclosure: Heather and Little does not use AI in candidate screening or selection

Work Location
This is an in-person position based out of our Ottawa office, with regular visits to jobsites and meetings in the field.