Outside Parts Sales Manager

The Outside Parts Sales Manager will be responsible for growing parts sales and profitability within the BC region in collaboration with branch Parts Managers and the Outside Parts Sales Representatives (OPSs). This position will be responsible for the management and coaching of the outside sales team, with a focus on development of tailored sales strategy. The Outside Parts Sales Manager will work closely with management, purchasing, and marketing to support growth initiatives. Most importantly, the Outside Parts Sales Manager will maintain and cultivate relationships with customers across BC.

At Peterbilt Pacific, we aim to conduct our business as a well-respected organization; with integrity, excellence, productivity, and a positive attitude as our core values. We strive to have the highest care for our people, customers, and business partners.  Every employee at Peterbilt Pacific is absolutely critical to our success. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealership group throughout the years. 

Benefits

• Extended Health & Dental Benefits
• Premiums Paid by Employer
• Employer Contribution Pension Plan 
• Growth Opportunities
• Paid Training
• Long term job security
• Employee Assistance Program
• Telus Health Virtual Care

Responsibilities

• Develop strategies to achieve sales volumes consistent with sales projections for the parts business unit
• Defines and communicates value-added services through the outside sales team
• Growth of accounts through those value-added services, with a focus on national fleets
• Conduct sales calls with OPSs to introduce new products and programs
• Plan prospecting opportunities and plan for customer engagement
• Ensure superior customer service is provided to all accounts
• Collaborate with parts management to ensure outside sales team has all resources required
• Plan territory coverage and ensure engagement between the business and the customer
• Review and utilize Parts CRM to help outside sales team close on opportunities
• Controls personal expenses within the approved budget and submits expense reports as needed
• Investigate and refer customer complaints to the appropriate Department Manager
• Becomes familiar with and comply with the company’s health and safety manual
• Develop and maintain the OPC platform.

• Hiring, training, motivating, counselling, and monitoring the performance of all OPS staff within the BC Region, in collaboration with the branch Parts Manager
• Approval of OPS compensation, including commissions and time off
• Ensures every employee has a thorough understanding of their duties and responsibilities (via OPS Compensation Plan)
• Attends and participates as needed during monthly Parts Manager and Outside Parts Sales Representatives meetings
• Utilizes the Dealer Business system and Parts CRM to:
  • Track overall sales performance
  • Ensure OPS account assignments in DBS match those within Parts CRM
  • Review whether accounts are being called on or underperforming and address this with Parts managers, GM of Parts, and Branch Management
• Other duties and projects as assigned

Qualifications

• 5+ years related experience and/or training or equivalent combination of education and experience
• Proficient in Microsoft Word and Excel
• Proven sales skills, preferably in a related field
• Leadership experience preferred
• Qualification as a parts journeyperson preferred
• Ability and willingness to travel frequently
• Ability to communicate effectively, both verbally and in writing
• Time management, strong organizational skills, detailed-oriented, accountability and dependability
• Excellent customer relations skills
• Solid business ethics and ability to apply a professional approach at all times
• Knowledge of heavy truck parts, commercial truck shop operations and/or experience in a truck dealership as parts technician/parts counterperson

Compensation Rate

• $85,000 - $105,000 annually + variable compensation