Partner Support Advisor

We are growing! TEC Canada is searching for a Partner Support Advisor (Chair Support Advisor). Our Chair Support team oversees the development and success of our Chair community, from onboarding to retirement. In this role, you will act as the main point of contact and subject matter expert to guide TEC Canada Chairs through their journey.

This is an opportunity to make a lasting impact by empowering TEC Chairs to build stronger, more successful peer advisory groups. You will act as a strategic partner and influencer, driving growth, accountability, and long-term success for both Chairs and TEC.

This position is based in Calgary, AB, and will work from TEC Canada’s office in downtown Calgary.

RESPONSIBILITIES

Strategic Chair Development

• Lead Chairs through their entire journey, acting as a trusted advisor from onboarding through group-building, launch, and operating phases.


• Empower Chairs to refine their strategies, overcome challenges, and achieve measurable results.


• Drive accountability by setting clear expectations, creating action plans, and ensuring follow-through.

Relationship Management

• Build trust and long-term partnerships with Chairs by fostering open, candid, and results-oriented conversations.


• Serve as the first point of contact for Chairs, maintaining a consistent and impactful presence.

• Represent TEC Canada’s standards, policies, and values, and balance advocacy with accountability while enabling Chair success.

• Demonstrate excellent communication skills, translating complex information into clear, actionable guidance for Chairs, and conveying partner insights internally with accuracy, diplomacy, and impact.

Performance Analysis and Guidance

• Monitor growth targets, member satisfaction, and other key metrics to provide actionable insights.


• Identify opportunities for improvement and additional training, ensuring Chairs remain on track to achieve their goals.

Organizational Excellence

• Maintain structured systems, tools, and documentation to ensure Chairs and internal teams are aligned and informed.


• Apply strong organizational skills to track multiple partners, groups, timelines, and deliverables simultaneously.

Collaboration and Innovation

• Recognize the interdependencies across TEC departments (sales, marketing, operations, finance, and technology and innovation) and address challenges that impact the Chair experience.


• Partner with internal teams to innovate and improve processes that support Chair success.


• Actively contribute to department-wide initiatives and projects.


• Provide coverage and support to other team members to seamlessly ensure a continuity and consistency of support.

Proactive Problem-Solving

• Anticipate challenges and provide strategic solutions to support Chairs’ progress.


• Escalate critical issues when necessary while maintaining ownership of outcomes.

QUALIFICATIONS

• Post-secondary education or 5+ years of equivalent work experience in account management, relationship management, sales, recruitment or a similar role.


• Proven ability to empower through collaboration, inspiring others to act while driving measurable results.


• Strong understanding of sales or partnership-building processes, including objection handling and relationship-based strategies.


• Demonstrated ability to build rapport with C-Suite level professionals.


• Excellent organizational and multi-tasking skills with the ability to prioritize effectively.


• Proficiency with technology, including Microsoft Office Suite and CRM tools, preferably Microsoft Dynamics.


• Bilingual French/English is an asset.

Why Join TEC?

• Be part of a culture built on respect and collaboration, where the well-being of every employee is prioritized.


• Benefit from our flex day policy, giving you the freedom to take time off when it matters most.


• Enjoy a robust benefits package, including an annual health allowance to support your wellness journey.


• Clear career progression and continuous opportunities for professional growth and advancement within the company.


• Secure your future with our competitive RRSP matching program.


• Work with influential Canadian business leaders, contributing to the success of Canadian business.


• We provide a thorough onboarding process designed to set you up for success, with continuous support and resources to help you thrive in your role and grow within the company.

We look for candidates who...

• Express our core values: Growth, Caring, Challenge, Trust.


• Come with solutions.


• Communicate boldly and authentically.


• Own their impact.


• Champion: Self, Family, Job.


• Are humble and kind.


• Believe their team is better together.


• Do the best they can until they know better, then do better.
  
  

TEC Canada Overview

TEC Canada is a member-based peer advisory community of over 1900 chief executives, entrepreneurs and business owners from across Canada. We have a 39-year track record of helping leaders achieve personal transformation, leadership excellence and enterprise success through the power of confidential peer group meetings, one-to-one executive coaching, business thought leadership and a global network of over 48,000 business leaders. Led by a professionally trained Chair, members participate in a confidential group, meeting regularly to interact with business experts and draw on the first-hand experience of their peers, exchanging direct, honest feedback to hold one another accountable and advocate success.