Parts Advisor - Long Range Outdoors

Long Range Outdoors is currently seeing a Parts Advisor to join our dynamic customer service team!

Long Range Outdoors is Western Newfoundland’s exciting new location for all things related to the recreation industry. If you are passionate about outdoor recreation, and would thrive in a career serving like-minded customers, we encourage you to apply.

What You'll Be Doing: 

• Greet customers when they arrive at the parts counter and serve them.


• Picking parts for customer orders and checking availability of stock from various enquiries.


• Developing strong customer relationships via telephone, in person, and online communication.


• Ensuring consumables and service parts are regularly replenished, providing fast service to workshop and other departments as well as trade/retail customers.


• Advising customers about warranty protections and potential cost savings.


• Handling warranty claims processing (relating to parts issues) and completing all relevant administration promptly and accurately (including customer records and invoicing).


• Consulting with techs about necessary repairs and possible alternatives to more costly work.


• Providing customers with info about available aftermarket and OEM (original equipment manufacturer) part options.


• Advising customers about warranty protections and potential cost savings.


• Call customers to inform them of changes in orders or for pick-up of parts.


• Point of sale transactions, daily reconciliation.

What We Require: 

• Sound knowledge of parts catalogues and computer applications.


• Knowledge of stock control procedures.


• Experience providing excellent customer service.


• Min high school diploma - experience in the recreational equipment or automotive industry is an asset.

Core Strengths We'll be Looking For:

• Attention to detail.


• Strong communication skills.


• Strong customer service skills with a commitment to quality.


• Analytical thinking and problem-solving skills.


• Proficiency using computer technology, and comfortable with being trained to use our systems.


• Ability to work as part of a team.

What We Offer   

• Competitive wage


• Health, dental, and vision coverage


• Travel insurance


• Life insurance


• Employee Assistance Program


• Employee Discounts


• RRSP contributions


• Exciting social Events

Long Range Outdoors is part of Western Group of Companies. We are a family-oriented company, and we believe that our employees are our greatest asset. We have companies in the automotive, recreational, and construction industries located throughout the island of Newfoundland.