Parts and Service Manager - Windsor Yamaha

Now Hiring: Parts and Service Manager – Lead a High-Performing Team, Elevate the Customer Experience, and Keep the Shop Running at Full Throttle

Lead the Charge – Drive Excellence in Service, Team Performance, and Customer Satisfaction!

We’re looking for a motivated, experienced, and customer-focused Parts and Service Manager to take the wheel of our high-performing service department. In this leadership role, you’ll be the driving force behind daily operations—managing technicians, advisors, and workflow while delivering a best-in-class experience for every customer who walks through our doors.

At the 401 Group of Companies, we want to focus on not who you are, but who you CAN be! We strive to hire exceptional employees who see themselves as trailblazers, trendsetters, creators, do-ers, catalysts, go-getters, and influential leaders in all aspects of who they aspire to be daily. 

Location: 13300 Desro Dr, Windsor Yamaha ON

Compensation: $50,000-$60,000 per year

What You Will Be Doing:   

• Greet and assist customers with service and parts needs for marine (boats, outboards), RVs, and motorsports vehicles (motorcycles, ATVs, side-by-sides, snowmobiles)


• Open and manage detailed service work orders with accurate unit information (engine type, VIN/HIN, mileage/hours, etc.)


• Explain maintenance requirements, seasonal service (winterization/summer prep), and repair recommendations


• Provide clear estimates, timelines, and obtain approvals before work begins
  


• Use parts catalogs and systems to match components (engines, electrical, trailer parts, RV systems, etc.)


• Order, receive, stock, and track parts inventory to minimize downtime


• Recommend add-ons such as safety gear, performance upgrades, and maintenance kits


• Maintain accurate records of service history, parts usage, and customer profiles


• Submit and manage Yamaha Warranty claims including documentation and approvals


• Process invoices, payments, and close out service tickets accurately


• Ensure compliance with manufacturer policies and dealership procedures
  

• Other duties as required by management  

What You Bring to the Table: 

• High School Diploma 


• Marine, Powersports and RV experience is an asset


• Minimum 5 years experience in the automotive service industry   


• Minimum of 3 years of management experience in the automotive industry    


• Excellent communication, interpersonal and time management skills   


• Ability to adapt to a changing environment and meet deadlines  


• Strong computer & leadership skills   


• Automotive Technician’s License is an asset 


• Good communication skills and attention to detail 


• Must have the ability to multi-task and work under pressure 


• Must be willing to be flexible with work schedule 
  

So why work for us? 

• The 401 Group of Companies is privately owned and 100% Canadian


• 40+ State-of-the-art facilities including a "Google-like" call centre and an 80,000 sq. ft. centralized service "Hub"


• A fun, fast-paced, and high-energy work environment with exciting initiatives and rewarding perks.


• Personalized coaching, mentoring, and training focused on both individual growth and team success.


• Empowering you to grow with meaningful career path planning and advancement opportunities.


• Health & wellness benefit enrollment opportunities


• Employee referral bonus opportunities


• Enjoy exclusive employee pricing on automotive parts and service, along with a special discount at the Blackshop.


• Perkopolis Enrollment


• On-site Parking

The 401 Group of Companies, is proud to be recognized as one of Canada's fastest growing Elite Business Management Groups offering a full line of automotive, recreational vehicle, powersport and marine products and services. Our headquarters is located in the thriving city of Cambridge, Ontario. Our brands include but aren't limited to Kia, Mitsubishi, Volkswagen, Hyundai, Subaru, Honda, Nissan, Toyota, Chrysler, Jeep, Dodge, Ram, Buick, GMC, Yamaha, 401 Auto Financing, CampMart and Grand River Boats.

If you have a growth mindset like us, we'd love to see your resume and have a conversation. Opportunities at the 401 Group of Companies are endless!

This posting reflects a current and active opening.

Accommodations are available during all stages of the recruitment process in accordance with the Human Rights Code. The 401 Group of Companies Recruiting Team is committed to complying with the Accessibility for Ontarians with Disabilities Act (AODA) to provide an inclusive, barrier free workplace. We will accommodate the accessibility needs of individuals with disabilities to support participation in all aspects of the recruitment process. Should you require this accommodation, please contact HR, 226-535-9077 or [email protected]

We would like to thank all candidates in advance for their interest and only those candidates selected for an interview will be contacted. Due to the volume of applications, we receive, we are unable to confirm the receipt of individual applications or resumes.